IT Onsite Technician

Hemmersbach GmbH & Co. KG; Carlsbad (NM); On-site; USD 40,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking an experienced Onsite Technician to join their dynamic team. In this role, you will provide exceptional technical support to clients, troubleshooting hardware and software issues while ensuring their IT infrastructure runs smoothly. With a commitment to customer satisfaction and social responsibility, this innovative firm offers a unique opportunity to make a positive impact while developing your career in the IT industry. Join a team that values excellence and contributes to meaningful causes, making the world a better place through technology.

Benefits

Buddy program

Health/Medical insurance

Internal career development program

International job opportunities

Onboarding program

Vision Insurance

Qualifications

• 2+ years of experience as a Desktop Technician required.
• Technical certifications such as A+ or Network+ are preferred.
• Knowledge of TCP/IP and networking protocols essential.

Responsibilities

• Provide technical support onsite to clients at their location.
• Diagnose and resolve hardware and software issues.
• Maintain accurate records of repairs and inventory.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Networking Knowledge

Education

Technical Certifications (A+, Network+)

Tools

IT Infrastructure Tools

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services.

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide technical support onsite to our clients at their location.
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals.
• Install, configure, and maintain hardware and software systems.
• Participate in project rollouts and deployments.
• Maintain accurate records of repairs, inventory, and equipment.
• Communicate effectively with clients, team members, and management.

Minimum Requirements:

• 2+ years of experience as a Desktop Technician.
• Technical certifications such as A+ or Network+ are preferred.
• Knowledge of TCP/IP and networking protocols.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Flexibility to work outside of normal business hours, as needed.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Benefits:

• Buddy program.
• Health/Medical insurance.
• Internal career development program.
• International job opportunities.
• Onboarding program.
• Vision Insurance.