Senior IT Service Technician

GovCIO; Anchorage, Escondido (AK, CA); On-site; USD 66,000; Full time

Job summary

An established industry player is seeking an IT Service Technician to provide essential onsite support for federal clients in Anchorage. This dynamic role involves troubleshooting a wide array of technical issues, maintaining hardware and software systems, and delivering top-notch customer service. The ideal candidate will possess strong problem-solving skills and technical proficiency, ensuring that systems run smoothly and efficiently. Join a passionate team dedicated to transforming government IT and making a positive impact on how agencies serve citizens. If you're ready to make a difference and thrive in a collaborative environment, this opportunity is for you.

Qualifications

• 5-8 years of experience in IT support or equivalent.
• US Citizenship and ability to obtain Public Trust Clearance.

Responsibilities

• Provide onsite IT support and troubleshoot technical issues.
• Install and maintain hardware and software systems.
• Manage user requests and ensure proper device encryption.

Skills

Technical Proficiency

Problem-Solving Skills

Analytical Abilities

Customer Service

Education

High School Diploma

Tools

ServiceNow

SCCM

Job description

Overview

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Anchorage, AK and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers, and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot, and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
• Install operating system patches, upgrades, etc. via SCCM Software Center.
• Provide remote support services for telework/home users.
• Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Replace defective network equipment.
• Wireless Services.
• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support.
• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Disposal Preparation Support.
• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M.
• Troubleshoot system problems.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather, analyze, and report end-user support trends.
• Other duties as assigned.

Qualifications

Required Skills and Experience:

• High School with 5-8 years (or commensurate experience).
• US Citizen.
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.

Preferred Skills and Experience:

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
• CompTIA Network+.
• CompTIA A+.
• CompTIA Server+.
• CompTIA Security+.

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range:

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $66,000.00 - USD $66,000.00 /Yr.