IT Onsite Technician

Hemmersbach; Carlsbad (NM); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for an experienced Onsite Technician at L2 level to join their dynamic team. In this role, you'll be the go-to expert for providing technical support directly to clients, tackling hardware and software challenges head-on. Your expertise will not only help maintain and configure IT infrastructures but also contribute to exciting project rollouts. This opportunity offers a chance to work in a socially responsible company, dedicated to making a positive impact while providing top-notch IT services globally.

Benefits

Buddy program

Health/Medical insurance

International job opportunities

Onboarding program

Vision insurance

Qualifications

• 2+ years of experience as a Desktop Technician.
• Technical certifications such as A+ or Network+ are preferred.

Responsibilities

• Provide onsite technical support to clients.
• Diagnose and resolve hardware and software issues.
• Install and maintain hardware and software systems.

Skills

Desktop Support

Troubleshooting

Customer Service

Networking (TCP/IP)

Education

Technical Certifications (A+, Network+)

Job description

Role:

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients onsite, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide onsite technical support to clients
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Requirements:

• 2+ years of experience as a Desktop Technician
• Technical certifications such as A+ or Network+ are preferred
• Knowledge of TCP/IP and networking protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team
• Flexibility to work outside normal hours as needed

Additional Benefits:

• Buddy program
• Health/Medical insurance
• International job opportunities
• Onboarding program
• Vision insurance

About Hemmersbach

Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading companies in the IT industry. We are committed to social responsibility, with 20% of our profits supporting initiatives like Hemmersbach Rhino Force and Hemmersbach Kids’ Family. We are The Social Purpose IT Company.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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