IT Onsite Support Associate

University of Arkansas at Little Rock; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

The University of Arkansas at Little Rock seeks an IT Client Services Support professional to provide solutions for end-user issues. This role requires a combination of an Associate's degree in IT or related experience, problem-solving skills, and willingness to be part of an on-call team. Candidates should have certifications like A+, Network+, or CCNA. This is an excellent opportunity to join a collaborative team focused on enhancing user support across the institution.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Qualifications

• Associate's degree in IT or 2+ years IT experience.
• Willingness to be on-call and respond to issues outside of regular hours.
• Ability to handle moderate to high job-related stress.

Responsibilities

• Provide solutions to end user computer and networking problems.
• Participate in on-call rotation to handle IT support issues.
• Perform maintenance actions to resolve technical issues.

Skills

Troubleshooting

Technical support

Customer service

Education

Associate Degree in Information Technology

Bachelor's Degree in Information Technology

Tools

A+

Network+

MCP

CCNA

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 07/17/2025

Type of Position: Professional Staff - Project/Program Administration

Job Type: Regular

Work Shift:

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or questions about a job posting, please contact Human Resources at [e-mail].

Department: IT | Client Services Campus Support

Department's Website:

Summary of Job Duties: Under direct supervision, provides accurate and timely solutions to end user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Qualifications:

Minimum Qualifications:

• Associate Degree in Information Technology or related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical related experience.
• Required to be on-call and to respond immediately to trouble calls outside of general work hours.
• Work occasionally may require in excess of eight hours per day.
• Rotating weekend and holiday coverage.
• Workload pressure will regularly subject incumbent to moderate to high job-related stress.

Preferred Qualifications:

• Bachelor's Degree in Information Technology or related field of study.
• Customer service experience.
• Certifications: A+, Network+, MCP, CCNA.

Additional Information:

Salary Information: Commensurate with education and experience

Required Documents to Apply: Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: N/A

Frequent Physical Activity: Crawling, Crouching, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity: Driving

Benefits Eligible: Yes