IT Onsite Support Associate

UAMS - University of Arkansas for Medical Sciences; Little Rock (AR); On-site; USD 55,000 - 60,000; Full time

Job summary

Join a leading healthcare institution as an IT Onsite Support Associate, tackling user support and troubleshooting needs. This role enhances the patient care experience while promoting teamwork and diversity in a dynamic environment. Candidates are expected to possess relevant degrees or experience in IT support and be prepared for a rotating on-call schedule.

Benefits

Medical, Dental, and Vision plans

Education discount for staff and dependents

Retirement matching contribution

Career training and educational opportunities

Concierge prescription delivery

Qualifications

• Associate degree in Information Technology or related field required.
• 2 years of IT support experience or more preferred.
• On-call availability and ability to work weekends and holidays.

Responsibilities

• Provide timely solutions to end-user computer problems.
• Perform maintenance actions to resolve issues, remotely or onsite.
• Participate in 24/7 on-call rotation for troubleshooting.

Skills

Troubleshooting

Technical support

Customer service

Education

Associate Degree in Information Technology

High School Diploma plus 2 years of IT experience

Tools

A+

Network+

CCNA

Job description

Join to apply for the IT Onsite Support Associate role at UAMS - University of Arkansas for Medical Sciences

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Join to apply for the IT Onsite Support Associate role at UAMS - University of Arkansas for Medical Sciences

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

07/17/2025

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department:

IT | Client Services Campus Support

Department's Website:

Summary of Job Duties:

Under direct supervision, provides accurate and timely solutions to end user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Qualifications:

Minimum Qualifications:

• Associate Degree in Information Technology or related field of study - OR - High School diploma plus 2 years of experience in IT support functions or IT technical related experience.
• Required to be on-call and to respond immediately to trouble calls outside of general work hours.
• Work occasionally may require in excess of eight hours per day.
• Rotating weekend and holiday coverage.
• Workload pressure will regularly subject incumbent to moderate to high job-related stress.
  
  

Preferred Qualifications:

• Bachelor's Degree in Information Technology or related field of study.
• Customer service experience.
• Certifications: A+, Network+, MCP, CCNA.
  
  

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

Crawling, Crouching, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:

Driving

Benefits Eligible:

Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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