IT Onsite Support Specialist

Essity AB; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

United Healthcare PPO

401(k) with employer match

Wellness program

Paid time off (PTO)

Job summary

Essity AB is seeking an experienced IT Onsite Specialist in Philadelphia, PA. The role focuses on assisting with Digital Workplace-related systems and ensuring smooth IT operations. Responsibilities include managing local servers, troubleshooting, and handling IT workplace equipment.

The ideal candidate will have 3–5 years of IT experience, a Bachelor's degree, and strong problem-solving skills. Essity offers competitive salary, annual bonuses, and comprehensive benefits.

Qualifications

• 3–5 years of relevant work experience in IT.
• Experience in Supply Chain locations.
• Strong oral communication skills.

Responsibilities

• Support managing local servers and networks.
• Monitor onsite systems for optimal operation.
• Independently troubleshoot technical issues.

Skills

IT Support

Problem solving

Communication

Customer service

Organizational skills

Education

Bachelor degree or equivalent certifications

Tools

IT Service Management tools

Essity software

Office applications

Job description

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well‑being for the benefit of consumers, patients, caretakers, and customers across the globe. Through innovations in our Professional Hygiene, Personal Care, and Health & Medical business units, we provide hygiene and health solutions to over a billion people every day worldwide.

Essity is looking for an experienced IT Onsite Specialist who will assist with Digital Workplace‑related systems as well as Operational Technology at the location as required. The role works closely with on‑site business stakeholders and IT teams to ensure the smooth operation of IT systems, while tracking requests and their resolutions. Initially this position will be heavily involved in migration from the previous systems to Essity’s business, IT and manufacturing ecosystem. This is an excellent opportunity for professional development within the Global Supply Chain Onsite IT! The ideal candidate will live in the Dover, Delaware area.

What You Will Do

• Being specialist or expert in relevant IT areas and identifying improvement possibilities and taking initiatives to drive changes in relation to service levels in their areas of expertise
• Support managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers.
• Monitor onsite systems to ensure optimal operation, address any occurring performance issues and prevent issues by working proactively.
• Manage the installation and replacement of end‑user IT workplace equipment (PCs, smartphones, printers, collaboration tools) as required.
• Administration of IT assets (hardware and software) and facilitate training and education for users in relation to the supported services and solutions.
• Ensuring that audit requirements are fulfilled.
• Understand how IT solutions are supporting business‑critical processes for each location supported.
• Independently diagnose and troubleshoot technical issues efficiently, ensuring minimal disruption to operations.
• Ensure documentation of processes, issues, resolutions, and system configurations accurately and in the standard agreed IT tools.
• Follow IT security protocols, company IT compliance standards and IT operational processes (e.g., incident reporting, time reporting).
• Participate in On‑Call rotation for 24/7 support where required.
• Ability to lift to 50 pounds.
• Travel: Ability to travel between local support sites and support remotely at other locations, if necessary.

Who You Are

• 3–5 years of relevant work experience
• Experience delivering IT Support & Solutions to Supply Chain locations or relevant similar experience
• Bachelor degree or equivalent certifications/experience in relevant field
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Analytical and problem‑solving skills to troubleshoot and diagnose issues
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with stakeholders, employees and coworkers
• Organizational skills to help maintain work‑space efficiency
• Willingness to lead and work with project teams
• Knowledge or experience of commonly used Essity software, hardware and applications (Office and relevant factory systems)
• Proven experience with IT Service Management tools and ticketing systems.
• Experience in managing IT assets, including hardware and software inventory, licensing, and maintenance tracking.
• Very good understanding of IT security principles, including firewalls, antivirus software, encryption, and secure password management.
• Familiarity with cloud platforms and collaboration tools.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits

Expected Compensation

Competitive annual salary + annual incentive bonus + benefits. Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

Benefits

United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance

Wellness program provided through Rally

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match and annual employer base contribution

Company paid Basic Life, AD&D, short‑term and long‑term disability insurance

PTO offering with Paid Holidays

Scholarship program for children of Essity employees.

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.