IT & Office Ops Coordinator

AISafety; Berkeley, Northern (CA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

AISafety is seeking an IT Coordinator or Specialist to provide hands-on, user-facing IT support to staff, researchers, and visitors. You will maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning.

The role covers IT troubleshooting, device management, end-user helpdesk, and onboarding/offboarding logistics, plus Google Workspace administration, security and office operations, and event support for the AI safety community.

Qualifications

• Experience providing IT or technical user support in an office environment.
• Professional interpersonal skills to engage with a diverse range of users.
• Strong organization and multitasking abilities.
• Clear written and verbal communication.
• Proficiency with Google Workspace (Docs, Sheets) and ticketing systems.
• Familiarity with Slack and basic IT tooling.

Responsibilities

• Provide front-line IT support: troubleshooting hardware/software issues, user accounts, device setup.
• Manage incoming support tickets and escalate as needed.
• Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks).
• Assist with IT onboarding/offboarding logistics and office operations.
• Administer Google Workspace: user provisioning, group management, Drive policies, troubleshooting.
• Support physical security operations and visitor check-in.
• Coordinate event support and office space setup.
• Document common IT issues and solutions to improve team knowledge.

Skills

IT support

Interpersonal skills

Organization

Communication

Google Workspace

Slack

Ticketing systems

Fast learner

Office operations

Tools

Brivo

Google Workspace Admin

Job description

AISafety is seeking an IT Coordinator or Specialist to provide hands-on, user-facing IT support to staff, researchers, and visitors. You will maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning.

The role covers IT troubleshooting, device management, end-user helpdesk, and onboarding/offboarding logistics, plus Google Workspace administration, security and office operations, and event support for the AI safety community.