IT Networks and Voice Collaboration Manager

Rosen Hotels

Orlando (FL)

Sur place

USD 130 000 - 180 000

Plein temps

Il y a 6 jours

Soyez parmi les premiers à postuler

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Avantages offerts par ce poste

Health Insurance

On-site Medical Center

401(k) Retirement Savings Plan

Tuition Reimbursement and Higher Ed.?

Hospitality and Dining Discounts

Résumé du poste

Rosen Hotels & Resorts in Orlando is seeking an IT Networks and Voice Collaboration Manager to lead enterprise networking, wireless, voice, and convention technology. You will manage a team, oversee operations, and align services with business needs across Rosen Hotels & Resorts and Millennium Technology Group.

The role requires a strong technical foundation, 8+ years in IT, 4+ years in leadership, CCNP certification, and experience in multi-site hospitality environments as a strategic partner

Qualifications

Eight+ years of progressive information technology experience, with substantial enterprise networking, wireless, voice, collaboration, or related infrastructure experience.
At least four years in leadership, supervisory, or management roles.
Experience in roles such as IT Network Manager, Infrastructure Manager, or similar leadership position.
Proven success delivering large-scale enterprise projects with cross-functional coordination.
Experience managing vendors, carriers, and technology contracts.
Hospitality, healthcare, or convention-environment experience is preferred.

Responsabilités

Lead a team responsible for enterprise networking, voice, collaboration, and convention technology services.
Oversee design, implementation, and operation of networking and related infrastructure.
Manage incident response, problem management, and change-control processes.
Develop roadmaps, capacity plans, and infrastructure strategies to support growth.
Control vendor relationships, budgets, procurement, and lifecycle planning.
Collaborate with IT leadership, cybersecurity, and hotel operations to deliver reliable technology services.

Connaissances

Leadership

Enterprise networking

Voice & collaboration

Vendor management

Budgeting

Formation

CCNP Enterprise certificate

Bachelor's degree in IT/CS/IS

Description du poste

IT Networks and Voice Collaboration Manager - 7156

Featured

Operations Building | Millennium Technology | Full Time

Posted yesterday

Description

Summary:

The IT Manager, Networks & Voice Collaboration provides leadership and operational oversight for the organization’s enterprise network, wireless, voice, collaboration, telecommunications, convention technology, and related connectivity services. This position leads the associates responsible for supporting these technologies and ensures that services remain secure, reliable, scalable, and aligned with the operational needs of Rosen Hotels & Resorts, Millennium Technology Group, and affiliated entities. The manager is responsible for daily operations, staff development, service availability, problem resolution, capacity planning, technology standards, vendor relationships, budgeting support, project delivery, compliance, documentation, and long-term technology planning. The position requires a strong technical foundation in enterprise networking, wireless technologies, voice and collaboration platforms, telecommunications, network security, cloud connectivity, and infrastructure monitoring. Success in this role also requires effective leadership, sound judgment, strong communication skills, operational discipline, and the ability to manage multiple priorities in a 24/7 hospitality environment.

Responsibilities:

Leadership & Team Development

Lead, coach, and develop a team responsible for enterprise networking, voice, collaboration, telecommunications, and convention technology services.
Establish performance expectations, provide ongoing feedback, and promote professional growth through training and succession planning.
Successfully lead large-scale enterprise projects through effective planning, execution, and resource management.

Infrastructure & Operations

Oversee the design, implementation, maintenance, and support of enterprise network, wireless, voice, and collaboration technologies.
Ensure infrastructure is secure, reliable, scalable, and aligned with business and operational requirements.
Monitor system performance, availability, and capacity while driving continuous service improvements.

Service Delivery & Security

Lead major incident response, problem management, and root-cause analysis efforts to minimize service disruptions.
Ensure compliance with IT security standards, regulatory requirements, and change-management processes.
Support business continuity, disaster recovery, and service restoration planning for critical technologies.

Strategy & Projects

Develop technology roadmaps, capacity plans, and infrastructure strategies that support organizational growth and operational objectives.
Lead infrastructure projects, technology upgrades, new deployments, and service-provider transitions.
Evaluate emerging technologies and recommend solutions that improve performance, security, and business value.

Vendor & Financial Management

Manage relationships with vendors, carriers, manufacturers, and service providers to ensure service quality and accountability.
Participate in budgeting, forecasting, procurement, contract management, and technology lifecycle planning.
Provide reporting and recommendations to leadership regarding operational performance, risks, projects, and technology investments.

Collaboration & Communication

Partner with IT leadership, cybersecurity teams, business stakeholders, and hotel operations to deliver reliable technology services and support organizational objectives.
Maintain accurate technical documentation, standards, procedures, and operational records.
Adhere to the company's drug-free and tobacco/nicotine-free policy, ensuring compliance at all times.
Performs other related duties as required.

Experience/Qualifications:

A minimum of eight years of progressive information technology experience, with substantial experience supporting enterprise networking, wireless, voice, collaboration, telecommunications, or related infrastructure technologies required.
A minimum of four years of leadership, supervisory, or management experience required.
Previous experience in a position such as IT Network Manager, Infrastructure Manager, Voice and Collaboration Manager, Telecommunications Manager, Senior Network Engineer, Technical Lead, or a comparable leadership role required.
Proven success in delivering large-scale enterprise projects while coordinating cross-functional teams and resources required.
Experience leading technical associates in a multi-site, business-critical environment required.Experience managing vendors, carriers, integrators, support partners, contracts, licensing, and technology projects required.
Experience with enterprise incident response, problem management, change management, capacity planning, and business-continuity practices required.
Experience supporting hospitality, healthcare, convention, or other continuous-operation environments is preferred.
Experience with applicable compliance and security requirements, including PCI DSS and HIPAA, is preferred.

Education and Certification(s)/License(s):

A degree in Information Technology, Computer Science, Computer Information Systems, Telecommunications, Engineering, or a related field is preferred.
Cisco Certified Network Professional (CCNP) Enterprise required.
Cisco Certified Network Professional (CCNP) – Data Center preferred.
Cisco Certified Network Professional (CCNP) - Security a plus.
Cisco Certified Network Professional (CCNP) - Collaboration a plus.
An Active IT Certification is required and needs to be maintained.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy: