IT Network Infrastructure Specialist

US10 Air Products and Chemical; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Parental leave

Flexible spending accounts

Life Insurance

Job summary

Air Products seeks a Plant Applications & Infrastructure Specialist to support plant technology systems, including HMI, end-user devices, and IT/OT infrastructure. You will collaborate with operations, engineering, process control, and corporate IT to ensure safe, reliable plant operations and responsive user support.

The role emphasizes strong customer service, issue resolution, and adherence to cybersecurity and safety standards across OT/IT environments.

Qualifications

• Bachelor's degree in information technology, computer science or related technical field, or equivalent experience.
• 3+ years supporting industrial/manufacturing IT or OT environments.
• Experience troubleshooting Windows-based hardware and software.
• Experience supporting end-user technologies including laptops, printers, and AV equipment.

Responsibilities

• Provide support for plant HMI systems and operator workstations.
• Troubleshoot and resolve end-user hardware/software issues on desktops, laptops, printers and mobile devices.
• Support conference room AV and digital signage, kiosks, and related infrastructure.
• Coordinate incident resolution and escalations with internal and external providers.
• Ensure cybersecurity and safety standards when supporting plant systems.

Skills

HMI systems

Windows troubleshooting

End-user devices

OT/IT environments

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

Active Directory

Microsoft 365

Endpoint management tools

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What’s Possible Air Products is seeking a highly motivated Plant Applications & Infrastructure Specialist to support the technology systems that enable safe, reliable, and efficient plant operations. This role serves as the primary point of contact for plant users, providing technical support for industrial applications, HMI systems, end-user computing devices, and site technology infrastructure. The successful candidate will work closely with operations, engineering, process control, and corporate IT teams to ensure the availability and performance of plant technology systems. This position requires a strong customer-service mindset, excellent troubleshooting skills, and the ability to support both operational technology (OT) and information technology (IT) environments.

Principal Accountabilities

• Provide support for plant HMI (Human Machine Interface) systems and operator workstations.
• Troubleshoot and resolve end-user hardware and software issues, including desktops, laptops, peripherals, and mobile devices.
• Support conference room audio/visual equipment and collaboration technologies.
• Manage and maintain digital signage systems across the site.
• Provide support for printing services, printers, multifunction devices, and print management solutions.
• Support site communication systems including phones and related infrastructure.
• Maintain and support plant kiosks and shared access terminals.
• Serve as the local point of contact between plant personnel and corporate Digital Technology (DT) teams.
• Coordinate incident resolution and manage escalations with internal and external support providers.
• Assist with deployment, configuration, and replacement of end-user computing equipment.
• Support software installations, upgrades, security updates, and system maintenance activities.
• Document technical issues, resolutions, and system changes in accordance with company procedures.
• Participate in technology projects supporting plant operations and business initiatives.
• Ensure compliance with cybersecurity, safety, and operational standards when supporting plant systems.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering Technology, or a related technical discipline; or equivalent relevant experience.
• 3+ years of experience supporting industrial, manufacturing, plant IT, or operational technology environments.
• Experience troubleshooting Windows-based hardware and software systems.
• Experience supporting end-user technologies, including laptops, desktops, printers, mobile devices, and audiovisual equipment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong customer service orientation and ability to work independently.

Preferred Qualifications

• Experience supporting manufacturing or process control environments.
• Knowledge of HMI systems and industrial applications.
• Familiarity with Active Directory, Microsoft 365, and endpoint management tools.
• Experience supporting digital signage, kiosks, or plant communication systems.
• Understanding of OT/IT environments and industrial cybersecurity principles.
• Experience working with vendors and external service providers.

What's In It for You

Check out some of our benefits below!

• Affordable medical, dental, and vision insurance available day one of employment
• 401(k) retirement savings plan with 100% vested company core and match
• Paid vacation, holidays, and sick time
• Paid parental leaveAdoption assistance
• Flexible spending accounts
• Life Insurance (AD&D), Supplemental AD&D

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [e-mail].

Behind every success and innovation that has made a difference in the world, you will find a team of passionate people who helped make it possible. At Air Products, our talented people help each other and our customers thrive. To our colleagues, we are valued and respected teammates. To our customers, we are partners in creating value. To our communities, we are caring, involved neighbors and committed stewards of the environment.

Air Products is a world-leading industrial gases company with more than 85 years of experience serving energy, environmental, and emerging markets while generating a cleaner future. Our people are at the heart of everything we do. We are committed to creating a workplace where safety comes first, diverse perspectives are valued, innovation thrives, and employees have opportunities to learn, grow, and make a meaningful impact.