Site Support Service Specialist

US10 Air Products and Chemical; Allentown (Lehigh County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Day-one medical, dental, and vision

401(k) retirement savings with company

Paid vacation, holidays, and sick time

Parental leave

Adoption assistance

Flexible spending accounts

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products seeks a Site Support Services Specialist who reports to the Lead Maintenance Supervisor and plays a key role in supporting the operation and maintenance of Air Products' Global Headquarters campus.

This role provides administrative, inventory, maintenance coordination, and facilities support for office, laboratory, and research environments while ensuring safe, efficient, and reliable facility operations.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum 5 years of progressively responsible experience in facilities support, maintenance coordination, inventory management, or related environment.
• Experience utilizing SAP or similar enterprise systems for purchasing, inventory, and work management.
• Demonstrated experience managing inventory, materials, or maintenance-related processes.
• Proven ability to communicate and collaborate effectively with internal stakeholders, contractors, and service providers.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate maintenance operations and inventory across office, lab, and facilities.
• Provide admin, procurement, and facilities support to ensure safe, efficient campus operations.
• Support shipping/receiving and on-site projects as needed.
• Participate in on-call rotation to respond to facility-related issues.

Skills

Safety culture

Organizational skills

Communication

Customer service mindset

MS Office

SAP purchasing

Inventory management

Maintenance operations support

On-call readiness

Workplace management software

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

SAP

Eptura

Microsoft Office

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Air Products seeks a Site Support Services Specialist who reports directly to the Lead Maintenance Supervisor and plays a key role in supporting the operation and maintenance of Air Products' Global Headquarters campus. This position provides administrative, inventory, maintenance coordination, and facilities support for office, laboratory, and research environments while ensuring safe, efficient, and reliable facility operations.

Air Products' Global Headquarters encompasses administrative offices, research and development laboratories, and specialized support facilities. The Facility Services team is responsible for maintaining critical infrastructure, including HVAC systems, central chilled water plants, hot water boilers, electrical distribution systems, compressed air systems, fire protection systems, solar arrays, water systems, and general building maintenance. The team also supports projects involving office, laboratory, and site modifications to meet evolving business needs.

Required Skills

• Strong commitment to safety and the ability to promote a culture of safe work practices.
• Excellent organizational, planning, and multitasking abilities.
• Effective verbal and written communication skills with the ability to interact with all levels of the organization.
• Strong customer service mindset with the ability to build and maintain stakeholder relationships.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Experience with SAP purchasing, requisitioning, purchase orders, invoicing, and inventory management preferred.
• Ability to manage inventory levels, coordinate material purchases, and maintain accurate records.
• Experience supporting maintenance operations, shipping and receiving, or facilities management activities.
• Strong problem‑solving skills and the ability to adapt to changing business priorities.
• Ability to participate in an on‑call rotation and respond to facility‑related issues as needed.
• Experience with workplace management software such as Eptura or similar systems preferred.
• Experience supporting office, laboratory, or industrial facility environments preferred.

Minimum Hiring Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum of 5 years of progressively responsible experience in facilities support, maintenance coordination, inventory management, operations support, or a related environment.
• Experience utilizing SAP or similar enterprise systems for purchasing, inventory, and work management activities preferred.
• Demonstrated experience managing inventory, materials, or maintenance‑related processes.
• Proven ability to communicate and collaborate effectively with internal stakeholders, contractors, and service providers.
• Ability to work independently while managing multiple priorities in a fast‑paced environment.
• Experience supporting modern office, laboratory, research, or industrial facilities preferred.

Work Schedule – Monday through Friday, from 8:00 AM to 4:30 PM

Willingness to participate in site emergency response activities and department on‑call responsibilities.

What's In It for You

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees.

• Affordable medical, dental, and vision insurance available day one of employment
• 401(k) retirement savings plan with 100% vested company core and match
• Paid vacation, holidays, and sick time
• Paid parental leave
• Adoption assistance
• Flexible spending accounts
• Life Insurance (AD&D), Supplemental AD&D
• Employee Assistance Program (EAP)

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship.

Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.

Employee and Applicant Rights

We are an Equal Opportunity Employer (U.S.).

You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e‑mail us at [e-mail].

Air Products is in every corner of the globe. Our team has over 21,000 people in over 50 countries, and we are one of the world's leading industrial gas companies. We can offer opportunities like no other―and as we grow, so can you.