IT Network & Desktop Support Analyst – Plant Operations

DrinkPAK, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Cell phone stipend

Annual bonus

401(k) match

Pet insurance

Life insurance

Job summary

DrinkPAK, LLC seeks an Analyst, IT Support and Network for our Texas co-packing facility. The role provides frontline desktop, network, and device support to ensure continuous plant operations, coordinating with the on-site Network Support Manager and IT Shared Services.

The position requires 1–3 years in IT support, familiarity with Windows environments, Networking basics, and ITSM ticketing. Strong communication and the ability to work in a manufacturing setting are essential.

Qualifications

• Minimum 1–3 years of hands-on IT support experience in a corporate or industrial environment.
• Working knowledge of Windows 10/11 desktop and Windows Server environments.
• Familiarity with TCP/IP networking fundamentals, Wi‑Fi troubleshooting, DHCP/DNS basics, and printer/camera setup.

Responsibilities

• Set up, configure, and image desktop and laptop computers for new and existing users.
• Install, configure, and troubleshoot networked and local printers and peripheral devices.
• Troubleshoot and resolve Wi‑Fi connectivity issues for end-user devices and plant floor equipment.
• Support and troubleshoot IP camera systems and video surveillance connectivity.
• Perform hardware break/fix tasks including component replacement and equipment swaps.
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform.
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed.
• Assist with cabling, patch panel organization, and basic network closet upkeep.
• Support onboarding of new employees with workstation setup and basic system access.
• Maintain inventory of IT consumables, spare hardware, and peripheral stock.
• Follow IT security policies, acceptable use standards, and change management procedures.
• Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes.

Skills

Windows desktop support

Network troubleshooting

Printer & device setup

Wi-Fi troubleshooting

Verbal & written communication

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Windows Server

TCP/IP networking

DHCP/DNS

ITSM platforms (ServiceNow/Freshservice)

Printer & camera systems

Job description

DrinkPAK, LLC seeks an Analyst, IT Support and Network for our Texas co-packing facility. The role provides frontline desktop, network, and device support to ensure continuous plant operations, coordinating with the on-site Network Support Manager and IT Shared Services.

The position requires 1–3 years in IT support, familiarity with Windows environments, Networking basics, and ITSM ticketing. Strong communication and the ability to work in a manufacturing setting are essential.