IT/ Multimedia Support

System One; Hershey (PA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Job summary

System One is seeking a Multimedia Technician to maintain and support campus multimedia systems and services, set up rooms, test readiness, and assist with events.

The role requires a High School diploma with vocational training and 1–3 years in multimedia tech, plus knowledge of live production equipment and data networking; MS Office proficiency is expected, and System One offers benefits.

Qualifications

• High School diploma with vocational or technical training in multimedia technology.
• 1–3 years of experience implementing and supporting multimedia technologies.
• Technical knowledge of and experience supporting common business multimedia equipment and systems.
• Experience setting up and supporting basic residential multimedia systems.
• Familiarity with live production equipment, systems, and supporting live events.
• Knowledge of multimedia control systems.
• Understanding of data networking concepts.
• Excellent organizational, verbal, and written communication skills.
• Proficiency with Microsoft Office software.

Responsibilities

• Maintain existing multimedia systems and services
• Perform preventative maintenance to help avoid issues and ensure smooth operation of all systems
• Troubleshoot and resolve all technical problems in a timely and professional manner
• Coordinate with outside vendors for additional technical support when necessary
• Maintain appropriate levels of spare parts for common issues so repairs can be made efficiently
• Facilitate the use of campus multimedia systems and services
• Discuss needs with event organizers to ensure full understanding of multimedia requirements, including room, system use, timings, and support levels
• Set up rooms and systems in advance of events and perform testing to confirm readiness
• Facilitate multimedia system use during events to support smooth operation
• Develop and provide training to users on multimedia system operation and capabilities
• Create and update operational manuals and documentation for systems
• Provide general end user support and training for employees and students using multimedia systems
• Handle loaning out portable equipment (sound systems, projectors)
• Assist with the annual budgeting process for multimedia systems upgrades and purchases
• Maintain accurate system documentation and inventories
• Review and approve multimedia-related invoices
• Maintain equipment and room inventories, including detailed records of multimedia systems and assets

Skills

Verbal communication

Written communication

Networking basics

Live production support

Organization skills

Education

High School diploma with vocational/technical training in multimedia technology

Tools

Microsoft Office

AV equipment

Job description

• Maintain existing multimedia systems and services
• Perform preventative maintenance to help avoid issues and ensure smooth operation of all systems
• Troubleshoot and resolve all technical problems in a timely and professional manner
• Coordinate with outside vendors for additional technical support when necessary
• Maintain appropriate levels of spare parts for common issues so repairs can be made efficiently
• Facilitate the use of campus multimedia systems and services
• Discuss needs with event organizers to ensure full understanding of multimedia requirements, including room, system use, timings, and support levels
• Set up rooms and systems in advance of events and perform testing to confirm readiness
• Facilitate multimedia system use during events to support smooth operation
• Develop and provide training to users on multimedia system operation and capabilities
• Create and update operational manuals and documentation for systems
• Provide general end user support and training for employees and students using multimedia systems
• Handle loaning out portable equipment (sound systems, projectors)
• Assist with the annual budgeting process for multimedia systems upgrades and purchases
• Maintain accurate system documentation and inventories
• Review and approve multimedia-related invoices
• Maintain equipment and room inventories, including detailed records of multimedia systems and assets

Requirements

• High School diploma and vocational or technical training in multimedia technology
• 1-3 years of experience implementing and supporting multimedia technologies
• Technical knowledge of and experience supporting common business multimedia equipment and systems
• Experience setting up and supporting basic residential multimedia systems
• Familiarity with live production equipment, systems, and supporting live events
• Knowledge of multimedia control systems
• Understanding of data networking concepts
• Excellent organizational, verbal, and written communication skills
• Proficiency with Microsoft Office software

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.