IT MSP Technician II

TeamLogic IT, Frisco, TX; Frisco (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT, Frisco, TX, is seeking an IT Technician II to ensure system operation and support end users efficiently. You will handle support requests, perform hardware repairs, and manage system configurations across various devices.

The ideal candidate will have a background in Computer Science, experience in customer-facing IT roles, and expertise in desktop/server administration. This position includes competitive compensation, health insurance, and opportunities for career advancement, fostering a collaborative work environment.

Qualifications

• 3 years equivalent work experience in IT support.
• Experience with Windows 7, 10, Server 2008/2012/2016, and Mac OS.
• Understanding of networking devices and appliances.

Responsibilities

• Provide support via service desk for end-user issues.
• Provisioning and setup for new hires.
• Use remote tools for issue resolution.
• Perform desktop hardware repairs.
• Install and configure hardware/software on network devices.
• Administer servers via Active Directory and services.
• Conduct preventative maintenance on workstations.

Skills

Office 365 administration

Desktop and server operating systems

Active Directory

Interpersonal skills

CompTIA A+

CompTIA Network+

Education

College diploma or university degree in Computer Science

Tools

Kaseya RMM

Autotask PSA

Job description

Benefits:

• Health insurance
• Paid time off
• Profit sharing

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support‑related tickets, and ensure the satisfaction of the end‑user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understating of networking devices and appliances.
• Kaseya RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred