IT Monitoring engineer

JetBrains; Belgrade (MT); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work up to 30 days abroad

Medical insurance allowance

Learning and development opportunities

Relocation support

Job summary

JetBrains is seeking a DevOps/IT Monitoring engineer to monitor JetBrains IT services around the clock, diagnose issues, and improve our monitoring stack.

You will maintain Terraform, AWS, VMware, Ansible, TeamCity, and Prometheus+Kubernetes tooling, while performing DevOps tasks for other teams. Night shifts and robust Linux administration experience are required.

Qualifications

• Experience administering Linux OS and Linux/Unix apps (DBMS, web servers) as a sysadmin or DevOps.
• Ability to diagnose issues with networks, OS and applications.
• Strong understanding of basic network/system protocols (DNS, DHCP, SSL, SNMP, etc.).
• Ability to maintain documentation and keep team informed about changes.
• Hands-on scripting/automation with shell scripts or Ansible.

Responsibilities

• Monitor public and internal IT services round-the-clock.
• Process events in incident management system timely.
• Diagnose issues and fix them when possible.
• Develop and maintain monitoring systems: Terraform for AWS/VMware, Ansible, TeamCity; Prometheus + Kubernetes bundle.
• Perform DevOps tasks for other teams.

Skills

Linux administration

DevOps

Network troubleshooting

Shell scripting

Documentation

Monitoring systems

Git/GitHub basics

Tools

Terraform

AWS

VMware vSphere

Ansible

TeamCity

Prometheus

Kubernetes

Job description

We are the heart of IT at JetBrains. The entire company's productivity depends on the reliability and stability of our IT services. We maintain the company's huge infrastructure and help our programmers write code every day. We stay at the cutting edge of innovation and implement the latest technological advancements including our own ideas. Our close-knit team is looking for a new member to help us monitor the health of JetBrains IT services.

Together with the team, you will:

• Monitor public and internal IT services round-the-clock.
• Process events in the incident management system in a timely manner.
• Diagnose issues and fix them when possible.
• Develop and maintain the existing monitoring systems: Terraform for managing resources on AWS and VMware vSphere, Ansible for configuration management, TeamCity for Continuous Delivery; develop the Prometheus + Kubernetes bundle.
• Perform DevOps tasks for other teams.

Requirements:

• The ability and willingness to work night shifts.
• Experience in administering Linux OS and Linux/Unix applications (e. g. DBMS, web servers) as a system administrator or DevOps.
• The ability to diagnose issues with networks, operating systems, and applications;
• Solid understanding of basic protocols at various levels (for example, DNS, DHCP, SSL, SNMP, etc.). It is not the set of protocols itself that is important but understanding the low-level processes behind basic actions, such as starting the PC or entering a URL in a browser.
• Maintaining documentation and keeping the team informed about recent changes.
• Strong knowledge of at least one monitoring system.
• Hands-on experience in automating daily tasks with shell scripts, Ansible, or any other configuration management system would be a plus. Please provide links to GitHub if available.

#LI-DNI

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-DNI

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That's why we do our best to create an open and inclusive workplace - one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.