IT MFG System Specialist 1

Rose International; Jeffersonville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401K with company match

Relocation assistance

On-site amenities

Job summary

The LGES – HONDA Joint Venture, located in Jeffersonville, Ohio, is seeking an IT Manufacturing Systems Specialist to support MES environments and ensure high-quality service delivery. The role involves training on all L-H Battery applications and providing professional, customer-focused support.

It requires foundational IT experience in manufacturing, basic SQL, and SAP familiarity, with strong problem-solving and communication skills. Role is onsite with standard shift hours.

Qualifications

• Desktop Support, SAP, and SQL experience required.
• Basic SQL database and SQL querying experience is needed.
• 0-3 years in customer service or desktop support roles.
• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic IT operation experience is a plus.

Responsibilities

• Develop working knowledge of L-H Battery systems products and apply learned skills while supporting customers.
• Serve as the first point of contact for customers via phone and email.
• Create and manage tickets in the ticketing system per SLA guidelines.
• Troubleshoot issues in Microsoft OS and L-H Battery products with thorough documentation.
• Demonstrate strong customer relationship skills across levels of technical expertise.
• Detect issues and inform teams to enable corrective actions.
• Collaborate with Production, Quality, and Engineering teams during software releases.

Skills

Desktop Support

SQL

Customer support

Microsoft OS knowledge

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

SAP

SQL

Job description

Date Posted: 08/21/2026

Hiring Organization: Rose International

Position Number: 506118

Industry: Automotive

Job Title: IT MFG System Specialist 1

Job Location: Jeffersonville, OH, USA, 43128

Work Model: Onsite

Shift: 1st shift M-F, 8 AM - 5 PM

Employment Type: Permanent

FT/PT: Full-Time

Must Have Skills/Attributes: Desktop Support, SAP, SQL

Experience Desired: Basic SQL database and SQL querying experience (1+ yrs); Previous customer service or support (Desktop Support, Help Desk Support, Customer support) (0-3 yrs); SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience (0-3 yrs); Microsoft OS knowledge (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

The LGES – HONDA Joint Venture, located in Jeffersonville, Ohio, is bringing the power! A transformation is happening within the auto industry, and we are leading the way. We develop and manufacture large lithium-ion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023, the LGES – HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth. We are making a positive impact, and we want you to be a part of it!

www.lgeshonda.com

Summary

L-H Battery is actively seeking an experienced, talented, and self-motivated IT Manufacturing Systems Specialist to support our line of Manufacturing Execution Software (MES). Our Software Systems Specialist is a courteous business professional who is interested in maintaining a high standard of service to our customers worldwide.

The IT Manufacturing Systems Specialist will receive extensive training in all L-H Battery applications supported. The position performs duties that require discretion and the ability to exercise sound judgment in their daily role

Responsibilities

• Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers
• Serve as the first point of contact for customers, handling support requests and system-related questions over the phone and by email
• Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)
• Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion
• Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise
• Detect issues, make reports, inform team members and appropriate parties so that corrective actions can be taken
• Work closely and collaborate with the Production teams, Quality team, and the Engineering team during software release cycles

Education/Experience

• Bachelor’s degree in information technology or a related field is preferred
• Basic SQL database and SQL querying experience
• 0-3+ years in previous customer service/support (Desktop Support, Help Desk Support, Customer support)
• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus
• Experience in Manufacturing

Knowledge/Skills

• Microsoft OS knowledge
• Basic Network and IT understanding
• Excellent problem solving/troubleshooting skills
• Ability to quickly learn and comprehend ever-changing technology
• Ability to occasionally work extended hours to meet project deadlines
• Excellent verbal and written communication skills
• Flexibility with scheduling to cover support for all North American regions
• Experience performing process innovation
• Self-Directed and ability to work in a diverse workforce
• Participate in remote meetings with LG Energy solution Teams as needed
• Bilingual skills, writing and speaking, in English and Korean are a plus

Additional Requirements

• Comply with company Personal Protective Equipment (PPE) requirements
• Able to work in both office and manufacturing environments
• Prompt and regular attendance within our onsite operations
• Flexibility to work adjusted shifts as necessary

Join Us

Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together. Welcome to The LGES - HONDA Joint Venture!

What differentiates The LGES - HONDA Joint Venture and makes us an employer of choice?

Total Rewards

• Competitive base salary
• Paid time off, including vacation & paid holidays
• Ability to earn compensatory time off
• Industry-leading benefit plans (Medical, Dental, Vision, Rx)
• Shift premium (when assigned)
• 401K plan with company match
• Relocation assistance (if eligible)

Career Growth

• Advancement opportunities
• Education reimbursement for continued learning
• Training and development programs

Additional Offerings

• On-Site cafeteria
• On-Site recreational area
• On-Site wellness area
• Clean, climate-controlled environment

LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Eligibility & Assistance

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Important Notice

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).