IT & MES Support Technician Garden Grove, CA

Harbinger Motors; Garden Grove, Northern (CA, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Stock Options

Robust Retirement Savings (401k, HSA,

Full list: Retirement Savings (401k, H

Annual Vacation Bonus

Wellness & Fertility Benefits

Cell Phone Stipend

Complimentary Meals & Stocked Kitchens

Job summary

Harbinger is seeking an IT & MES Support Technician to provide hands-on technical support for our manufacturing operations on the factory floor. This first-shift, onsite role focuses on keeping MES applications, factory devices, and Windows systems running smoothly for production teams.

You'll troubleshoot hardware, software, and network issues, create and document tickets, and collaborate with process engineers, maintenance, and IT staff to drive stable operations in a fast-paced manufacturing

Qualifications

• High school diploma or equivalent.
• Foundational knowledge of Windows 10/11, PC hardware, and IT troubleshooting.
• Strong problem-solving skills and ability to manage multiple requests in a fast-paced production environment.
• Strong verbal and written communication with technical and non-technical teams.
• Ability to work onsite during first shift, with occasional flexibility for early start times or shift-crossover meetings.
• Associate degree or technical certification in IT preferred.
• Experience with MES or manufacturing environments preferred.

Responsibilities

• Provide frontline technical support to operators, supervisors, and production teams experiencing issues with MES, traceability systems, or factory-floor technology.
• Troubleshoot, configure, repair, and deploy IT hardware, including workstations, tablets, barcode scanners, label printers, thin clients, and other production devices.
• Diagnose basic Windows, hardware, application, and network connectivity issues and escalate more complex problems as needed.
• Create, triage, resolve, and document support tickets, including troubleshooting steps, root causes, and resolutions.
• Partner with process engineering, quality, maintenance, and IT teams to investigate recurring production-system issues and support testing of new MES configurations and functionality.
• Perform routine IT administration, including password resets, user account support, and basic Active Directory tasks.
• Conduct preventative checks of critical factory-floor IT equipment to identify potential issues before they disrupt production.
• Support the deployment and implementation of new hardware, software, and manufacturing technology as Harbinger’s production environment continues to scale.

Skills

Windows 10/11

IT troubleshooting

End-user support

Onsite work

Communication skills

Active Directory basics

Education

High school diploma

Associate degree or IT cert

Tools

MES systems

Windows hardware

Active Directory

Job description

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Position Overview

Harbinger is seeking an IT & MES Support Technician to provide hands‑on technical support for our manufacturing operations. In this role, you will serve as a frontline IT resource on the factory floor, helping ensure production systems, devices, and Manufacturing Execution System (MES) applications remain operational and reliable.

This is an onsite, first‑shift position ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and gaining exposure to technology within a fast‑paced manufacturing environment. You will work closely with production teams, engineers, maintenance, and senior IT staff to resolve issues, identify recurring problems, and support improvements to our manufacturing systems.

What You’ll Do

• Provide frontline technical support to operators, supervisors, and production teams experiencing issues with MES, traceability systems, or factory‑floor technology.
• Troubleshoot, configure, repair, and deploy IT hardware, including workstations, tablets, barcode scanners, label printers, thin clients, and other production devices.
• Diagnose basic Windows, hardware, application, and network connectivity issues and elevate more complex problems as needed.
• Create, triage, resolve, and document support tickets, including troubleshooting steps, root causes, and resolutions.
• Partner with process engineering, quality, maintenance, and IT teams to investigate recurring production‑system issues and support testing of new MES configurations and functionality.
• Perform routine IT administration, including password resets, user account support, and basic Active Directory tasks.
• Conduct preventative checks of critical factory‑floor IT equipment to identify potential issues before they disrupt production.
• Support the deployment and implementation of new hardware, software, and manufacturing technology as Harbinger’s production environment continues to scale.

What You’ll Need

• High school diploma or equivalent.
• Foundational knowledge of Windows 10/11, PC hardware, and general IT troubleshooting.
• Strong problem‑solving skills and the ability to prioritize multiple requests in a fast‑paced production environment.
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non‑technical teams.
• Ability to work onsite during first shift, with occasional flexibility for early start times or shift‑crossover meetings.

Preferred Qualifications

• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field.
• Previous experience or exposure to a manufacturing, warehouse, or production environment.
• Familiarity with Manufacturing Execution Systems (MES), manufacturing processes, or production traceability systems.
• Basic understanding of networking concepts, including IP addresses, switches, and network connectivity.
• Experience with Active Directory, ticketing systems, or end‑user IT support.

This position is 100% onsite and requires regular presence on Harbinger’s manufacturing floor. The role involves walking and standing throughout the facility, communicating in an active production environment, and occasionally lifting or moving standard IT equipment such as monitors, printers, and workstations.

• Early‑stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

$25 - $30 USD

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran