IT & MES Support Technician

Harbinger Motors; Garden Grove (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision

Early-stage Stock Options

Robust Retirement Savings (401k, HSA,

Parental Leave

Job summary

Harbinger Motors in Garden Grove, California, is seeking an IT & MES Support Technician to ensure production systems stay operational on the factory floor. This onsite, first-shift role collaborates with operators, engineers, maintenance, and IT to resolve issues and drive MES improvements.

You will troubleshoot hardware and software, manage tickets, and support deployment of new MES configurations as Harbinger scales its manufacturing capability.

Qualifications

• High school diploma or equivalent.
• Foundational knowledge of Windows 10/11, PC hardware, and general IT troubleshooting.
• Strong problem-solving and prioritization in a fast-paced production environment.
• Strong communication skills with technical and non-technical teams.
• Onsite availability for first shift with occasional early start or crossover meetings.

Responsibilities

• Provide frontline IT support to operators, supervisors, and production teams for MES and factory-floor technology.
• Troubleshoot, configure, repair, and deploy IT hardware including workstations, tablets, scanners, printers, and thin clients.
• Diagnose Windows, hardware, applications, and network issues and escalate as needed.
• Create, triage, resolve, and document support tickets with steps, root causes, and resolutions.
• Collaborate with process engineering, quality, maintenance, and IT to test MES configurations.
• Perform routine IT administration: password resets, user accounts, and Active Directory tasks.
• Conduct preventative checks on critical factory IT equipment to prevent production disruption.
• Support deployment of new hardware, software, and manufacturing tech as production scales.

Skills

Windows 10/11

IT support

MES familiarity

Problem solving

Communication

Education

Associate degree or technical certification in IT

Tools

Active Directory

Ticketing systems

Job description

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Position Overview

Harbinger is seeking an IT & MES Support Technician to provide hands‑on technical support for our manufacturing operations. In this role, you will serve as a frontline IT resource on the factory floor, helping ensure production systems, devices, and Manufacturing Execution System (MES) applications remain operational and reliable.

This is an onsite, first‑shift position ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and gaining exposure to technology within a fast‑paced manufacturing environment. You will work closely with production teams, engineers, maintenance, and senior IT staff to resolve issues, identify recurring problems, and support improvements to our manufacturing systems.

What You’ll Do

• Provide frontline technical support to operators, supervisors, and production teams experiencing issues with MES, traceability systems, or factory‑floor technology.
• Troubleshoot, configure, repair, and deploy IT hardware, including workstations, tablets, barcode scanners, label printers, thin clients, and other production devices.
• Diagnose basic Windows, hardware, application, and network connectivity issues and scale more complex problems as needed.
• Create, triage, resolve, and document support tickets, including troubleshooting steps, root causes, and resolutions.
• Partner with process engineering, quality, maintenance, and IT teams to investigate recurring production‑system issues and support testing of new MES configurations and functionality.
• Perform routine IT administration, including password resets, user account support, and basic Active Directory tasks.
• Conduct preventative checks of critical factory‑floor IT equipment to identify potential issues before they disrupt production.
• Support the deployment and implementation of new hardware, software, and manufacturing technology as Harbinger’s production environment continues to scale.

What You’ll Need

• High school diploma or equivalent.
• Foundational knowledge of Windows 10/11, PC hardware, and general IT troubleshooting.
• Strong problem‑solving skills and the ability to prioritize multiple requests in a fast‑paced production environment.
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non‑technical teams.
• Ability to work onsite during first shift, with occasional flexibility for early start times or shift‑crossover meetings.

Preferred Qualifications

• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field.
• Previous experience or exposure to a manufacturing, warehouse, or production environment.
• Familiarity with Manufacturing Execution Systems (MES), manufacturing processes, or production traceability systems.
• Basic understanding of networking concepts, including IP addresses, switches, and network connectivity.
• Experience with Active Directory, ticketing systems, or end‑user IT support.

Work Environment

This position is 100% onsite and requires regular presence on Harbinger’s manufacturing floor. The role involves walking and standing throughout the facility, communicating in an active production environment, and occasionally lifting or moving standard IT equipment such as monitors, printers, and workstations.

Key Benefits & Perks

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early‑stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$25—$30 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.