IT Medical Imaging Analyst (Hybrid) - Epic Cupid

Virtua Health; Marlton (NJ); On-site; USD 80,000 - 124,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with employer match

Paid time off

Paid sick leave

Short-term disability

Life insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health is seeking an IT professional to support medical imaging and clinical applications across multiple service lines. You will optimize functionality, test vendor releases, and ensure data integrity and security within the health system.

The role requires a mix of clinical IT knowledge and hands-on application support, with on-call responsibilities and cross‑team collaboration to deliver reliable patient care technology.

Qualifications

• 2–4 years of experience in IT or healthcare operations.
• Associates degree required; Bachelor's degree preferred.
• IT certifications may be required as needed by Virtua Health.

Responsibilities

• Support and maintain medical imaging and clinical applications within the Virtua Health System.
• Assist with optimization and testing of scheduled vendor releases and system upgrades.
• Provide technical and functional application analysis and ensure data integrity and cybersecurity compliance.
• Provide on‑call 24x7 support and ServiceNow ticket triage as needed.

Skills

IT experience

Education

Associates degree required

Bachelor’s degree preferred

Tools

Epic Cupid

MUSE

PACS

Natus

care.ai

Job description

Preferred Experience

• Cardiology Clinical or Imaging
• Epic Cupid
• MUSE
• PACS
• Natus

Preferred Experience

• Cardiology Clinical or Imaging
• Epic Cupid
• MUSE
• PACS
• Natus
• care.ai

Local candidates preferred - required onsite as needed.

• Cardiology Clinical or Imaging
• Epic Cupid
• MUSE
• PACS
• Natus
• care.ai

Summary

Responsible for enhancing, supporting, and maintaining medical imaging and clinical applications within the Virtua Health System. This support includes medical imaging and clinical applications as well as the workflows used in the following service lines: Cardiology, Dental, Maternal Fetal Medicine, Neurology, Perinatal, and Radiology. Responsibilities include assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis and develop logical data models using best practices for build and configuration, maintenance, electronic auditing, and data integrity. Ability to understand and support IT application and system integrations. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Knowledge and adherence to cybersecurity and HIPAA policies and practices.

Position Responsibilities

Working knowledge of operational and clinical workflows, application software architecture and associated building tools to properly build and maintain application components from design specifications. Assists with the day-to-day support of medical imaging and clinical applications including error management, testing, maintenance, troubleshooting of IT systems and electronic auditing to provide optimal patient care and services to end users. Responsible for understanding and documenting business needs as well as collaborating on appropriate IT solution. With guidance able to build new technical functionality, provide technical support and maintain medical imaging and clinical applications within the Virtua Health system. Responsibilities include building, testing and assisting with the implementation of scheduled vendor releases and system upgrades, fixing system defects, and error or work queue management. Works with cross functional application teams and other Virtua clients including end users, operational leaders, and physicians. Ensure system changes follow change management procedures and protocols. Able to assist with project/upgrades as necessary following all project management standards. Assists with troubleshooting and problem-solving support and acts as a support resource to other IT staff. Actively participates in system build, configuration, and testing events for projects/upgrades. Adheres to IT Business Practices including IT standards with Problem Management, Change Management, Content Management, Data Courier, cybersecurity, HIPAA and IT practices as required to provide on‑call 24x7 support as needed. Monitors ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues.

Position Qualifications Required / Experience Required

At least 2-4 years of experience in IT or healthcare operations related field can also include coursework or healthcare/IT internship.

Required Education

Associates degree required, Bachelor’s degree preferred or equivalent relevant experience in lieu of a degree

Training/Certifications/Licensure

IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up‑to‑date certification in designated application(s) within 6 months of employment. Proficient with MS Office applications, including Teams, Word, Excel, and PowerPoint.

Salary

$79,719 - $123,934 Yearly

Benefits

• medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long‑term disability
• colleague and dependent life insurance and supplemental life and AD&D insurance
• tuition assistance
• an employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.