IT Manager - Testing, Change, & Environmental Relations

Henry-Ford-Health-2; Troy (MI); On-site; USD 120,000 - 150,000; Full time

Job summary

Henry Ford Health IT is seeking an IT Manager for Testing, Change, and Environment/Release leadership to ensure safe, predictable Epic delivery and maintain system integrity. The role leads a combined team supporting testing, change coordination, and environment/release operations, partnering with clinical and operational stakeholders.

The position requires a bachelor’s degree and at least five years in Epic/EMR testing and release management, plus two years of managerial experience; ITSM

Qualifications

• Bachelor’s degree required.
• Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination.
• Minimum of two (2) years of prior management or supervisory experience.
• Experience operating within enterprise change management and ITSM frameworks.
• Experience partnering with operational support teams to review post go-live defects and incidents and feed learnings back into testing strategy.

Responsibilities

• Lead day-to-day across Epic testing, change management, environments, and release operations.
• Ensure safe, predictable, and high-quality Epic delivery while protecting system integrity.
• Coordinate with application teams, infrastructure, PMO, and governance groups.
• Serve as 24x7 escalation point and drive continuous improvement through metrics and tooling.

Skills

Epic testing

Change coordination

Release management

Analytics

Stakeholder coordination

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or related field

Job description

IT Manager - Testing, Change, & Environmental Relations

• Full-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution across Epic testing, Epic-aligned change management, environment allocation, and release management. This role ensures safe, predictable, and high-quality delivery of Epic functionality while protecting system integrity, clinical operations, and organizational readiness. The Manager leads a combined team supporting testing (integrated and supporting other test types), Epic change coordination, and environment/release operations, and serves as a key operational partner to application teams, infrastructure, PMO, and enterprise IT governance groups. The role operates within established enterprise change and governance frameworks while providing Epic-specific expertise, coordination, and execution. The Manager serves as a 24x7 operational escalation point and drives continuous improvement through process discipline, metrics, and effective use of tooling.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field.
• Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination.
• Minimum of two (2) years of prior management or supervisory experience.
• Demonstrated experience operating within enterprise change management and ITSM frameworks.
• Demonstrated experience partnering with operational support teams to review post go-live defects and incidents, analyze trends arising from incident tickets, and feed those learnings back into testing strategy, scope, and process improvement activities.
• Practical working knowledge of automation, AI-assisted tooling, or productivity platforms used to scale testing, change, environment, or release activities without proportional increases in staffing (e.g., test automation, workflow automation, analytics, or AI-assisted planning and analysis).
• Strong analytical, written, and verbal communication skills.
• Proven ability to coordinate across technical, clinical, and operational stakeholders.

CERTIFICATIONS/LICENSURES REQUIRED:

• Epic certifications preferred, including Data Courier, HODs, or other environment-related certifications/badges.
• Certification or experience in SDLC, Release Management, Project Management, or ITIL preferred.