IT Manager Telecommunication Services -- IT Endpoint Services -- Northgate-400 Association Dr.

Charleston Area Medical Center; Charleston (WV); On-site; USD 90,000 - 120,000; Full time

Job summary

Charleston Area Medical Center seeks an IT Manager for Telecommunication Services – IT Endpoint Services, based in Northgate-400 Association Dr., Charleston, WV. You will lead day-to-day operations, manage clinical and financial application support teams, and drive strategic IT initiatives under the CIO’s direction.

You will oversee budgeting, staff development, vendor engagement, and regulatory compliance while coordinating cross-functional projects to improve hospital systems and patient care.

Qualifications

• Bachelor's degree in Health Information Management, Informatics, Business, Nursing or related field.
• 6 years information systems direct application management experience with at least 4 years in a healthcare environment and/or 3 years of direct personnel management.

Responsibilities

• Oversees the management team to ensure goals are met and staff development occurs.
• Reviews personnel matters related to interviews, hires and training.
• Monitors budgets and aligns plans with regulatory and departmental standards.
• Leads application planning and coordinates project progress with vendors and stakeholders.
• Ensures data integrity and quality initiatives, including regulatory compliance.

Skills

Leadership

Staff management

Budgeting

Vendor coordination

Regulatory compliance

Six Sigma

Project management

Quality improvement

Education

Bachelor's degree in Health Information Management / Informatics / Business / Nursing or related field

Master's degree preferred

Job description

IT Manager Telecommunication Services -- IT Endpoint Services -- Northgate-400 Association Dr.(Job Id 78431)

Location: US:WV:Charleston

Post Date: 8/21/2026

Category: Administration/Management

Employment Type: Employee

Description

Job Summary

Provides leadership and management of the day to day operations of areas that include clinical and/or financial application support and development teams, web development team, training, workflow and support teams as required. Position includes responsibility for assigned application strategic planning and tactical implementation, scope, cost, and scheduling coordination. Responsible for following project methodologies that support the strategic vision of the IS department and hospital enterprise based on direction from the CIO. Provide viewpoint to CIO when contributing to the development of the strategic vision of the IS department within the hospital. Required to interface with core vendor engagement managers assigned to CAMC for all application issues requiring vendor intervention or assistance.

Responsibilities

• Oversees the management team in each area to ensure project goals are met, maintenance and staff development are accomplished timely, efficiently and effectively.
• Reviews and approves personnel matters pertaining to interviews, hires, and training for new employees.
• Reviews provisions for staff development, training, and orientations as prescribed by regulatory agencies and CAMC and departmental standards
• Maintains adequate dialogue with direct reports and employees and maintains at least monthly staff meetings.
• Provides direct reports with the resources, tools and training they require to meet expected performance levels.
• Monitors, evaluates, appraises or disciplines employee’s activities according to organizational and departmental standards.
• Leads and directs effective strategic and tactical application planning for the organization.
• Accurately assesses the needs of the department and the business and clinical groups it serves.
• Develops short and long-range application objectives for financial, clinical and IS groups.
• Develops detailed plans and processed for achievement of objectives
• Responsible for the implementation of plans related to the department and facilitates the achievement of strategic and tactical objectives
• Conduct high-level needs assessment for ancillary and nursing areas
• Evaluates departmental systems/process needs and identify business objectives
• Documents department assessments and develop alternatives and recommendations
• Facilitates solution planning with various areas to review issues, define specifications, construct solutions, and develop work plans
• Prepares a written summary of solutions, recommendations, and plans
• Assists in coordination of interdisciplinary, cross-departmental issue troubleshooting with the design of issue resolution
• Reports and monitors high priority application project progress
• Evaluates and monitors solution progress through post-implementation
• Disseminates knowledge regarding general IS operational practices
• Develops and promotes web learning and training
• Assures data integrity through ongoing assessments, development and oversight of databases and applications
• Promotes and reviews the effectiveness of the department’s quality initiatives.
• Creates and reviews programs to promote quality improvement and regulatory compliance.
• Participated in regulatory compliance task force for the organization.
• Participates in organization readiness for quality and regulatory standards.
• Identifies actual and potential problems; utilized innovative problem solving techniques; exhibits commitment to problem resolution and provides follow up.
• Participates as black belt or on a team for RIE, JDI and other “Six Sigma” initiatives.
• Oversees the efforts surrounding quality control procedures for all application implementation and ensures routine maintenance is performed a part of operations and support while maintaining a path towards application enhancement and effective utilization.
• Creates and manages the budget for assigned areas and allocate funds within the budget to accomplish objectives
• Prepares budget recommendations based on the business objectives.
• Makes recommendations for changes or additions for application maintenance, upgrades, implementations and department operations
• Responsible for the compliance with the budget established for assigned areas and reporting anticipated variances.
• Resolves operational and unforeseen procedural problems and address other concerns relative to application implementation, regulatory compliance and hospital best practices as directed or as necessary
• Quickly identifies and communicates problem with appropriate communication to all affected areas and staff.
• Correctly identifies resolution and implement an appropriate solution utilizing the right resources.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities (Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

• Bachelor's Degree (Required) Education: Bachelor’s in Health Information Management, Informatics, Business, Nursing or related field. Masters Degree preferred. Experience: 6 years information systems direct application management experience with at least 4 years in a healthcare environment and/or 3 years of direct personnel management.

Credentials

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston