IT Manager Technical Support & Network Management

MMI - Medical Microinstruments, Inc.; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Inclusive Benefits Package

401k with 6% matching

Flexible work/life balance

Job summary

MMI - Medical Microinstruments, Inc. is seeking an IT Manager for Technical Support & Network Management to oversee global IT operations, design network topologies, and ensure secure, reliable services across our expanding medical robotics environment.

The role requires strong organizational skills, effective communication with cross-functional teams, and the ability to manage security, data centers, and disaster recovery programs in a fast-paced, regulated industry.

Qualifications

• Provide IT support planning and escalation for global users.
• Design and consult on LAN/WAN, wireless networks, and data center infrastructure.
• Develop security, backup, and disaster recovery governance programs.
• Maintain organized, detail-oriented work in a fast-paced environment.

Responsibilities

• Provide IT support level 1–3 and coordinate with IT leadership.
• Design network topologies and oversee deployment and maintenance.
• Manage security systems, backups, DR plans and patching standards.
• Ensure stable, secure, and reliable IT services for MMI.

Skills

Technical Support

Network Management

IT Infrastructure

Security Systems

Tools

LAN/WAN

Firewalls

WAF

UPS

Data Center

Job description

Want to join a motivated global team of 200+ people who are dedicated to improving patient care through surgical robotics? Interested in working in the fast-paced, medical device industry in a new and exciting field of robotic micro-surgery? MMI is looking for people with a passion for innovation and a dedication to excellence to join us. MMI has a global presence in North America, Europe, Asia, and Australia.

Founded in 2015 in Pisa Italy, MMI is dedicated to improving reconstructive microsurgery options for surgeons and patients and has developed the first teleoperated robotic platform for open microsurgery. MMI's Symani Surgical System offers surgeons motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. Approved with a CE mark in Europe currently, MMI is now FDA Approved in the United States for the Symani System.

IT Manager Technical Support & Network Management core job responsibility is to provide Technical Support level 1 - 3, design and consult in conjunction with the IT Global Director Information Technology Cybersecurity Officer to design network topologies, architectures, IT Support tickets and services that solve for many requirements. We listen to our customers (both internal and external), but we also listen to our teams. This position provides primary Technical Support planning, acquisition, deployment, security and support of information technology infrastructure technologies to include voice, data communication systems, including but not limited to local and wide area networks (LAN/WAN, WIFI, Cellular) routers, switches, servers, email, virtual server infrastructure, security systems (firewalls, load balancer, WAF, anti-virus systems, etc.), tier II / tier III data centers, IDF/MPOE, UPS, fire suppression systems, environmental, wiring, cable management, telephony, cabinets w/ seismic bracing, business continuity (i.e., backup / recovery plans / systems, disaster recovery plans / systems, hardware / firmware patching standards) for MMI. This position will also be responsible to implement technical and preventive maintenance governance programs for ALL hardware to provide stable, secure, and reliable services. Must be very well-organized, self-motivated, curious, display a strong attention to detail and enjoy working in a fast-paced environment.

We also offer:

• Inclusive Benefits Package
• 401k with 6% matching
• Flexible work/life balance

MMI is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age (over 40), marital status, religion, sex, actual or perceived sexual orientation, national origin, ancestry, medical condition (cancer related), physical or mental handicap or Vietnam era veteran status.