Senior Manager, End User Service IT

Scorpion Therapeutics; Lexington (MA); On-site; USD 140,000 - 200,000; Full time

Job summary

Scorpion Therapeutics seeks an End User Services Senior Manager to provide strategic leadership and enterprise accountability for all workplace technology support. You will oversee service operations, vendor governance, and initiatives that improve service delivery and user experience.

The role focuses on developing multi-year roadmaps, standards, and modernization efforts while coordinating with IT leadership across infrastructure and cybersecurity to ensure stable and secure services.

Qualifications

• Bachelor's degree or equivalent is required.
• 10+ years in end user services, IT operations, or related support functions.
• Experience leading enterprise-scale support environments with proficiency in ITSM platforms, vendor management, and workplace tech tools.

Responsibilities

• Oversee daily end user support activities.
• Manage vendor relationships and governance.
• Ensure endpoint compliance across the organization.
• Coordinate corporate application lifecycle and rollout plans.
• Lead service analytics and reporting to drive improvements.
• Develop multi-year roadmaps for workplace technology.
• Define standards and best practices for IT support.
• Drive service modernization and optimization initiatives.
• Lead automation and AI-enabled service innovations.

Skills

End user services

IT operations

ITSM platforms

Vendor management

Workplace tech tools

Education

Bachelor's degree or equivalent

Tools

ITSM platforms

Workplace technology tools

Job description

Role

End User Services Senior Manager responsible for strategic leadership and enterprise accountability for all workplace technology support, including support operations, vendor governance, and service improvement initiatives.

Responsibilities

• oversee daily support activities
• manage vendor relationships
• ensure endpoint compliance
• coordinate corporate application lifecycle
• lead service analytics and reporting
• Develop multi-year roadmaps
• define standards
• drive service modernization
• lead automation and AI-enabled service innovations

Qualifications

• bachelor's degree or equivalent
• 10+ years in end user services, IT operations, or related support functions
• experience leading enterprise-scale support environments, with proficiency in ITSM platforms, vendor management, and workplace tech tools

High-value biopharma specifics

preferred experience in regulated environments such as biotech or healthcare, with knowledge of GxP, compliance, and supporting complex remote/hybrid workforces.

Collaboration

Collaboration involves working with infrastructure, cybersecurity, and IT leadership to ensure service stability and security.

Work setup

not specified, but implies enterprise-wide responsibility with strategic focus.