IT Manager - Infrastructure

NPAworldwide; City of Syracuse (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NPAworldwide is seeking an experienced IT Infrastructure Manager to oversee reliability, security, and performance of enterprise network infrastructure in a manufacturing environment. This hands-on role acts as the technical owner for assigned platforms, ensuring high availability and alignment with standards.

You will collaborate with internal IT teams and external providers, manage server operations, network devices, and disaster recovery planning, and mentor staff.

Qualifications

• Degree in IT or related field preferred; equivalent Experience considered.
• Minimum 5 years in Windows Server and enterprise networking.
• Experience with multi-site manufacturing environments is a plus.

Responsibilities

• Manage day-to-day server operations and performance monitoring.
• Plan routine maintenance, upgrades, and patch management.
• Administer network infrastructure across locations, including VLANs and VPNs.
• Develop infrastructure standards and lifecycle management.
• Maintain software licensing compliance and support agreements.
• Monitor downtime, incidents, and corrective actions.
• Coordinate with MSPs and IT teams to maintain system health.
• Ensure availability, performance, and security of critical IT resources.
• Maintain disaster recovery and business continuity plans.
• Create documentation and infrastructure diagrams; mentor staff.
• Participate in after-hours on-call rotations.

Skills

Analytical thinking

Communication skills

Project coordination

Team player

Customer-focused

Education

Bachelor's degree or equivalent in IT related field

Tools

Windows Server

VMware vSphere

Hyper-V

Active Directory

DNS/DHCP

Job description

Job Description

We are seeking an experienced IT Infrastructure Manager to support the reliability, security, and performance of enterprise network infrastructure and business-critical systems within a manufacturing environment. This hands-on role will serve as the technical owner for assigned infrastructure platforms, ensuring high availability, operational efficiency, and compliance with organizational standards. The successful candidate will collaborate with internal IT teams and external service providers to maintain and enhance the organization's technology environment.

Key Responsibilities

• Manage day-to-day server operations, including performance monitoring, configuration, maintenance, troubleshooting, and optimization.
• Plan, coordinate, and perform routine system maintenance, upgrades, updates, and patch management activities.
• Administer and support network infrastructure across multiple locations, including switches, VLANs, wireless networks, firewalls, and site-to-site VPN connectivity.
• Develop and implement standards for infrastructure selection, deployment, configuration, and lifecycle management.
• Maintain compliance with software licensing requirements and hardware/software support agreements.
• Monitor and track system downtime, infrastructure incidents, equipment failures, and corrective actions.
• Coordinate with managed service providers and internal IT teams to resolve infrastructure-related issues and maintain system health.
• Ensure the availability, performance, and security of mission-critical IT resources.
• Maintain, update, and conduct annual testing of disaster recovery and business continuity plans.
• Create and maintain technical documentation, operational procedures, and infrastructure diagrams.
• Provide mentoring, training, and knowledge transfer to IT team members.
• Participate in after-hours and on-call support rotations as required.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Experience

• Minimum of 5 years of experience administering and supporting Windows Server environments and enterprise network infrastructure.
• Experience supporting multi-site network environments in manufacturing, industrial, or similar business settings preferred.
• Proven experience managing infrastructure projects, upgrades, and system deployments.
• Experience working with managed service providers and third-party vendors.

Technical Skills

• Strong knowledge of Microsoft Windows Server 2019 or newer.
• Experience with virtualization technologies including VMware vSphere and/or Microsoft Hyper-V.
• Solid understanding of network technologies including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, firewalls, and VPNs.
• Experience with Active Directory, Group Policy, and Microsoft server technologies.
• Knowledge of backup, disaster recovery, and business continuity practices.
• Familiarity with infrastructure monitoring, performance management, and security best practices.
• Experience troubleshooting complex server, network, and connectivity issues.

Certifications

• Relevant certifications such as Microsoft Certified, VMware Certified Professional (VCP), CompTIA Network+, Security+, Cisco CCNA, or equivalent are preferred.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a proactive and customer-focused approach.

Why Is This a Great Opportunity

Why Join Us?

• Opportunity to play a key role in maintaining and enhancing critical IT infrastructure within a growing manufacturing organization.
• Exposure to a diverse technology environment spanning servers, networking, virtualization, and cybersecurity.
• Collaborative team culture focused on continuous improvement and operational excellence.
• Stable, long-term career opportunity with growth and professional development potential.
• Ability to contribute directly to business continuity, operational efficiency, and technology modernization initiatives.

Salary Type: Annual Salary

Salary Min: $ 90000

Salary Max: $ 130000

Currency Type: USD