IT Manager, Full-Time

EM Technologies GmbH; Urbana (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Urbana Free Library is seeking an Information Technology Manager to oversee IT systems, architecture, and services. You will guide the technology strategy, supervise IT staff, and ensure reliable operations across library applications and networks.

The role requires leadership in budgeting, vendor relations, and cybersecurity, with responsibility for implementing IT plans and maintaining system security and compliance. Evening and weekend hours may apply.

Qualifications

• Experience leading IT teams or departments.
• Strong planning and budgeting skills.
• Vendor management and procurement experience.

Responsibilities

• Oversee IT infrastructure, networks, hardware, software, and security.
• Develop and implement IT strategic plans aligned with Library goals.
• Manage budgeting, vendor relationships, and staff supervision.
• Lead cybersecurity initiatives and ensure PCI compliance.

Tools

Polaris ILS

RFID systems

Job description

210 West Green Street, Urbana, IL 61801
217-367-4057
urbanafreelibrary.org
INFORMATION TECHNOLOGY MANAGER
Department: Information Technology
Division: N/A
Job Type: Civil Service, Non-Union
Reports To: Associate Director
Percent Time: Full-Time (39 hours per week), including evening and weekend
hours
Benefits: https://urbanafreelibrary.org/about-us/employment/full-time
FLSA Status: Exempt
Compensation: PG-41

JOB SUMMARY

The Information Technology (IT) Manager oversees the operation and management of all information technology-supported systems, applications, and services within the Library; is responsible for the architecture and maintenance of the Library’s technology infrastructure; provides vision and leadership for the development and implementation of IT strategies and initiatives; and supervises the Library’s IT staff. Exemplifies the characteristics of a collaborative, innovative, and resilient work culture and models the appropriate behavior to create and maintain this work culture. The IT Manager reports to the Associate Director.

ESSENTIAL FUNCTIONS

Strategic Planning

• Participates in the development and implementation of goals and objectives to meet the Library’s information technology needs; proactively engages department directors and managers on a routine basis regarding IT activities, and assesses the effectiveness of services provided for unit operations.
• Sets departmental goals and priorities.
• Develops and deploys mid-range and long-term strategic plans for efficient and cost-
  effective information and communication technologies.
• Maintains an awareness of technology developments and innovations that impact public libraries; monitors changes in regulations and technology that may affect operations; researches emerging products and enhancements and their applicability to Library needs.

System Maintenance Oversight

• Oversees the setup, configuration, administration, and maintenance of the Library’s technology networks, hardware, software, and peripherals by staff; or performs these functions in the absence of IT staff.
• Oversees maintenance of hardware and software related to specialized library services, including RFID systems, or performs those functions in the absence of IT staff.
• Evaluates, selects, and recommends Library-wide technology purchases.
• Determines information requirements, boundaries, and priorities of new projects to evaluate current system capacity and future equipment acquisitions and system needs.
• Maintains the Library website in collaboration with other departments.
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Develops and communicates standards for use, operations, and security of network, personal computers, and data.
• Conducts a variety of organizational and operational studies and analyses; recommends modifications to assigned programs, policies, and procedures as appropriate.
• Implements adopted information technology strategic plans, policies, and standards.
• Maintains inventory of the Library’s computer hardware and software.

Budgeting, Finance, & Other Management

• Develops and oversees budgets for the department and authorizes departmental expenditures.
• Establishes and maintains positive vendor relationships.
• Recruits, interviews, and selects IT staff, including development of job descriptions and implementing job postings.
• Supervises IT staff, including training, evaluation and discipline, scheduling, workflow, and verification of time sheets.
• Serves as overall lead and vendor liaison for the Polaris ILS and RFID systems.
• Guides development of the Library’s Technology Plan and staff technology competencies, and implements them in partnership with other departments.
• Encourages innovation among technical staff in the utilization and implementation of ideas and techniques.
• Responds to patron concerns.
• Leads departmental meetings and participates in staff meetings and committees.
• Upholds Library Code of Conduct and other Library policies and procedures.
• Prepares and updates procedure manuals.
• Participates as a member of the Library’s Leadership Team.
• Represents the Library in professional organizations, maintains professional skills by attending workshops and conferences, and establishes a network of professional colleagues.
• Communicates with Library partners and outside vendors for technical support and program updates as needed to resolve Library computer technology and network issues.
• Provides staff training in the operation of computer hardware and software.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Responsible for special projects, their management, and other duties as assigned.

Cybersecurity & Compliance

• Oversees functionality of and maintenance for the hardware and software for the Library’s video security system and participates in pulling video captures to investigate incidents on Library property.
• Serves as liaison to the vendor monitoring the Library’s security system.
• Manages network security systems, including file access control, anti-malware software, and unified threat management hardware.
• Manages PCI compliance.
• Leads the Library’s cybersecurity initiatives; including the cybersecurity training program for staff.