IT Manager & Business Systems

Insight Global; Carlsbad (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Insight Global is seeking a Manager IT and Business Systems to lead enterprise systems architecture and optimize software integrations across ERP, CRM, and BI tools.

You will partner with cross-functional teams to design scalable systems, develop Power BI dashboards, and drive data-driven decision-making to improve KPI visibility and operational efficiency across manufacturing and commercial operations.

Qualifications

• Bachelor’s degree in Information Systems, or related field.
• 7+ years of experience in ERP, business systems, or analytics roles.
• Strong manufacturing and commercial ERP experience required.
• Strong understanding of business processes and KPIs.

Responsibilities

• Own enterprise systems architecture and integration strategy across ERP, CRM, BI, and supporting operational platforms
• Own and execute ERP optimization in partnership with functional leaders
• Develop and oversee Power BI dashboards and analytics
• Support software integrations across ERP, Commercial systems (e.g., CRM), and manufacturing processes to enable end-to-end process visibility and KPI reporting
• Support user adoption through training, standard work, and continuous improvement
• Work with Commercial, Customer Service, Manufacturing, and Logistics teams to improve lead to-order and order-to-fulfillment workflows, reducing manual tasks through system-driven processes
• Support and explore AI- and analytics-enabled capabilities as data and process maturity increase
• Success Metrics: Increased ERP/HubSpot and other business systems utilization across Operations and Commercial teams
• Reduction of manual, non–value-added operational and commercial reporting and reconciliations
• Improved operational and commercial KPI visibility to support business decisions
• High adoption rates of systems and dashboards
• Improved data accuracy and process discipline through standardized system workflows

Skills

ERP experience

BI dashboards

Stakeholder communication

Education

Bachelor’s degree in Information Systems

Tools

Power BI

ERP systems

CRM integrations

Job description

The Manager IT and Business Systems lead enterprise systems architecture and the optimization of software integrations, and strategic use of enterprise systems, including ERP, Commercial and operational management systems (e.g., CRM), and business intelligence tools (Power BI, AI). This role ensures that systems support efficient operations, data-driven decision-making, and organizational scalability. This role is accountable for designing and sustaining a scalable, integrated systems infrastructure that supports cross-functional operations, enables data-driven decision-making, and allows for continuous development across ERP, CRM, and BI ecosystems. The position ensures alignment of systems, data, and processes to drive operational efficiency, visibility, and long-term organizational scalability.

Key Responsibilities

• Own enterprise systems architecture and integration strategy across ERP, CRM, BI, and supporting operational platforms
• Own and execute ERP optimization in partnership with functional leaders
• Develop and oversee Power BI dashboards and analytics
• Support software integrations across ERP, Commercial systems (e.g., CRM), and manufacturing processes to enable end-to-end process visibility and KPI reporting
• Support user adoption through training, standard work, and continuous improvement
• Work with Commercial, Customer Service, Manufacturing, and Logistics teams to improve lead to-order and order-to-fulfillment workflows, reducing manual tasks through system-driven processes
• Support and explore AI- and analytics-enabled capabilities as data and process maturity increase Success Metrics: Increased ERP/HubSpot and other business systems utilization across Operations and Commercial teams
• Reduction of manual, non–value-added operational and commercial reporting and reconciliations
• Improved operational and commercial KPI visibility to support business decisions
• High adoption rates of systems and dashboards
• Improved data accuracy and process discipline through standardized system workflows

Required Skills & Experience

• Bachelor’s degree in Information Systems, or related field
• 7+ years of experience in ERP, business systems, or analytics roles
• Strong manufacturing and commercial ERP experience required
• Strong understanding of business processes and KPIs

Nice to Have Skills & Experience

• Strong communication skills; able to influence across teams
• Hands-on technical skills working in ERP systems, manufacturing/process data, and reporting tools
• Business acumen with understanding of how system decisions impact cost, service, and scalability
• Ability to translate operational needs into system solutions
• Experience in plastics industry highly preferred