IT Manager

UPSTACK; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

UPSTACK is seeking an IT Manager to own internal IT operations, lead endpoint management with Jamf and Intune, and manage vendor relationships including MSPs. This role requires CISM certification and experience implementing security controls like Entra ID Conditional Access.

Remote work is supported. Responsibilities include leading IT projects, optimizing vendor performance, and maintaining core stack (Microsoft 365, Entra ID, Intune).

Qualifications

• CISM certification required; IT leadership experience acceptable.
• Experience with Entra ID/Intune and device management essential.
• Vendor/MSP management knowledge and zero-trust migration experience.

Responsibilities

• Own outside vendor/MSP relationships, manage SLAs, and ensure service quality.
• Oversee AV/conferencing, telecom, hardware, and software vendors with scope of work.
• Review invoices, renewals, and optimize cost and service levels.
• Escalate between employees and MSP helpdesk to resolve issues.
• Plan and lead IT projects end to end, including platform transitions.

Skills

Vendor management

MSP relationship management

Project management

Technical troubleshooting

Stakeholder communication

Leadership

Education

CISM certification

CompTIA Security+

Tools

Jamf

Microsoft Intune

Microsoft Entra ID

RMM platforms

Okta

Cisco Meraki

Microsoft 365

Job description

UPSTACK is the leading full-service technology brokerage that empowers businesses to make smarter technology investments. Through a vendor-neutral approach, UPSTACK delivers expert advisory and execution services across the entire technology landscape—including data center colocation, cloud, connectivity, networking, cybersecurity, AI, and more—at no additional cost to our clients.

Under the leadership of Founder and CEO Christopher Trapp ,UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $1B+ in annual technology spend across industries.

About the Role

The IT Manager owns UPSTACK’s internal IT operations, serving as the primary point of accountability for endpoint management, internal technology projects, and UPSTACK’s outside vendor and MSP relationships —including the managed IT support provider, AV/conferencing, telecom, hardware, and software vendors. This role ensures service quality, SLA adherence, and cost-effectiveness across those partnerships, while planning and leading internal IT projects such as platform transitions, network upgrades, and hardware refresh cycles from scope through execution.

The ideal candidate brings hands-on experience managing Jamf and Microsoft Intune across a mixed device fleet, is comfortable directing outside vendors and an MSP helpdesk to consistent service standards, and holds an active CISM (Certified Information Security Manager) certification. This person can translate security and compliance requirements —including UPSTACK’s migration to Microsoft Entra ID Conditional Access— into practical endpoint and identity management practices.

Location Preference:

Remote

Key Responsibilities

• Serve as the primary owner of UPSTACK's outside vendor support services relationship: managed day-to-day engagement, ticket escalations, service quality, and SLA adherence
• Manage other outside support vendors (AV/conferencing, telecom, hardware suppliers, software resellers), including scopes of work, deliverables, and accountability
• Review Help Desk and vendor performance, invoices, and contract renewals; recommend changes or replacements where service or cost falls short
• Act as the escalation point between UPSTACK employees and the MSP helpdesk, ensuring issues are routed, tracked, and resolved to standard

Internal IT Project Leadership

• Plan and lead internal IT projects end to end, including platform transitions (e.g., Okta and Microsoft Entra ID), network upgrades, hardware refresh cycles, and new tool rollouts
• Define project scope, timelines, and budgets; coordinate execution across the MSP, outside vendors, and internal stakeholders
• Communicate project status, risks, and outcomes to business stakeholders

Helpdesk & Support Oversight

• Own endpoint management across the fleet: Microsoft Intune for Windows devices and Jamf for Mac devices, including configuration profiles, compliance policies, app deployment, and patching
• Administer and oversee internal RMM tooling for monitoring, alerting, patch automation, and remote support
• Oversee the device lifecycle: procurement, provisioning, new-hire staging, refresh, retirement, and recycling logistics
• Handle escalated, sensitive, or high-visibility issues directly, delivering white-glove support for senior leadership and board members, including board meeting AV
• Administer and support UPSTACK's core stack: Microsoft 365, Intune, Jamf, Cisco Meraki, Okta, and Microsoft Entra ID

EDUCATION

Required Licenses |Certifications | Degree:

• CISM (Certified Information Security Manager) certification required; no specific degree required — equivalent IT management or technical leadership experience considered

Preferred Licenses |Certifications | Degree:

• CompTIA Security+

KNOWLEDGE

• Jamf, Microsoft Intune, and Microsoft Entra ID (all required): hands‑on knowledge of Mac device management with Jamf, Windows device management with Intune, and identity and conditional access management with Microsoft Entra ID as UPSTACK migrates to a Zero Trust security model
• RMM experience (required): prior hands‑on work with RMM platforms (e.g., NinjaOne, Datto RMM, ConnectWise Automate, or similar) for monitoring, patching, and remote support
• Knowledge of MSP operating models, SLAs, and vendor/contract management
• Knowledge of Microsoft 365 administration and identity platforms, including Okta and Microsoft Entra ID, particularly through platform transitions
• Familiarity with networking fundamentals and equipment such as Cisco Meraki
• Understanding of IT asset lifecycle management, security best practices, and endpoint compliance standards

SKILLS

• Strong vendor and MSP relationship management skills, including performance reviews, escalations, and contract negotiation
• Project management skills: scoping, scheduling, budgeting, stakeholder communication, and cross‑team coordination
• Strong technical troubleshooting and escalation judgment across hardware, endpoints, networking, and conferencing
• Excellent verbal and written communication, with the discretion and professionalism to support senior leadership and board members
• Organizational skills to manage concurrent projects, vendors, and device inventory

ABILITIES

• Ability to lead and manage multiple concurrent IT projects, vendor relationships, and support escalations effectively
• Ability to exercise sound judgment in high‑visibility, sensitive situations involving senior leadership and board members
• Ability to translate business and security requirements, such as the Zero Trust/Entra ID Conditional Access migration, into actionable technical project plans
• Ability to hold outside vendors and MSP partners accountable to SLAs and service quality standards
• Ability to operate independently while keeping stakeholders informed of project status, risks, and outcomes

Salary Range

Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job‑related skills.

The salary range for this role is fixed at $90,000 to $120,000 annually, with no room for negotiation.

Closing

UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.

UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case‑by‑case basis and provided unless they impose an undue hardship on the organization.

At this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.

We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in UPSTACK’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.