IT Manager

Lake Superior Community Health Center; Superior (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plan

403b retirement

Life insurance

Paid time off

Family leave

Disability insurance

Training & development

Job summary

Lake Superior Community Health Center is seeking an Information Technology Manager to support IT systems across four clinic locations and 100+ staff. The role focuses on desktop, hardware, phone systems, vendor coordination, and network support, leading IT projects and initiatives under the CEO.

The ideal candidate will have a Bachelor’s degree in IT or equivalent experience, with strong knowledge of AD, 365, Group Policy, and Azure.

Qualifications

• Requires a Bachelor’s degree or 3+ years of relevant IT experience.
• Knowledge of electronic health records and UDS reporting databases is a plus.
• Ability to read and interpret safety rules, operating manuals, and procedures.

Responsibilities

• Perform daily Help Desk functions in coordination with the network hosting vendor.
• Provide technical support for internal clients via phone, email, or live demonstrations.
• Assist vendor troubleshooting for downtime and business application issues.
• Install and support wired/wireless routers, switches, and related hardware.
• Manage desktops, laptops, tablets, scanners, copiers, and mobile devices.

Skills

IT management

Customer support

Network troubleshooting

Vendor coordination

Policy development

Education

Bachelor’s degree in IT or related field

Tools

Active Directory

Office 365

Group Policy

Azure

Job description

An Information Technology Manager applies technical expertise to the implementation, monitoring, and maintenance of IT systems to support LSCHC staff in caring for patients. IT Managers typically focus on a specific computer network, database, and or systems administration functions.

The IT Managerwill perform duties necessary to support LSCHC’s information systems including desktop support, hardware support, phone system support, vendor support and network support at the four LSCHC locations for 100+ employees. IT Manager leads team projects and company initiatives.

Primary Responsibilities:

• Perform daily Help Desk functions. Work in coordination with network hosting vendor to identify and resolve issues locally.
• Provide technical support for internal clients and staff via phone, email, or live demonstration.
• Assist network hosting vendor in troubleshooting downtime system issues with business applications.
• Install, configure, and support wired network routers, wireless network routers, switches, battery backups.
• Install, configure, and support Windows desktops, laptops and related hardware including but not limited to tablets, scanners, copiers, hot spot devices, and cellular devices.
• Manage data closets, patching facilities, and drops for 4 clinic locations.
• Provide vendor support and facilitate issue resolution when onsite support is required.
• Work in coordination with CEO to keep an accurate and up to date inventory of IT assets.
• Procure all IT related products (i.e., desktops, laptops and peripherals).
• Develop and maintain IT policies and procedures
• Coordinate technology installations, upgrades and maintenance.
• Create new employee accounts in AD and 365
• Develop project plans, goals, and budgets for IT projects.
• Plan for future IT needs with management and vendors.
• Recommend, schedule and perform hardware improvements, upgrades, patches, reconfigurations and/or purchases.
• Evaluate technology risk.
• Physical presence at the workplace(s) is an essential function of the job.

Secondary Responsibilities:

Supervision Received:

Supervision Provided:

Infection Control and Safety Program Responsibility:

Typical Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Electronic Health and Dental Records and UDS Reporting Database software; Spreadsheet software and Word Processing software. Familiarity with AD, 365, Group Policy creation and Azzure

Experience:

Bachelor’s degree (B. A.) from a four-year college or university; or a minimum of three years relevant experience and/or training; or equivalent combination of education and experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development