IT Manager

Socket.dev; Southfield (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

360 Fire & Flood is seeking a hands-on IT Manager to standardize technology across our growing network of locations. This role will lead post-acquisition IT integration and oversee core systems our teams rely on daily.

You will drive security, reliability, and scalability, partner with leadership and location teams, and implement scalable IT solutions that support ongoing growth. Strong project management and vendor management are essential.

Qualifications

• 5+ years of IT, business systems, or technology operations experience.
• Experience managing SaaS platforms, technology vendors, and contracts.
• Experience with multi-location or acquisition-driven businesses preferred.
• Experience with PSA Jobs, Encircle, restoration, construction, or field services is a plus.

Responsibilities

• M&A Technology Integration: Lead technology transitions for newly acquired locations and build a consistent IT environment across the company.
• Telecom Consolidation: Consolidate and negotiate internet, VoIP, and cellular contracts to reduce costs and simplify vendors.
• Business Systems: Own PSA Jobs and Encircle, including configuration, access, workflows, integrations, troubleshooting, and vendor management.
• IT Operations: Manage user access, software licensing, devices, vendors, and day-to-day technology needs.
• Scalability: Build repeatable IT standards and processes that make future acquisitions faster and easier to integrate.
• Asset Tracking: Potentially oversee equipment tagging and asset tracking in partnership with Fleet.

Skills

Project management

Troubleshooting

IT infrastructure

Help desk

System implementation

Education

Bachelor’s degree in IT / CS / IS

Equivalent combination of education, certifications and hands-on IT experience

Tools

PSA Jobs

Encircle

Job description

Overview

We’re looking for a hands‑on IT Manager to standardize technology across our growing network of locations. This role will lead post-acquisition IT integration and oversee the core systems our teams rely on every day. The IT Manager will drive technology consistency, security, and reliability while supporting the evolving needs of the business. This position will also partner with leadership and location teams to implement scalable IT solutions that support continued growth.

Key Responsibilities and Duties

• M&A Technology Integration: Lead technology transitions for newly acquired locations and build a consistent IT environment across the company.
• Telecom Consolidation: Consolidate and negotiate internet, VoIP, and cellular contracts to reduce costs and simplify vendors.
• Business Systems: Own PSA Jobs and Encircle, including configuration, access, workflows, integrations, troubleshooting, and vendor management.
• IT Operations: Manage user access, software licensing, devices, vendors, and day-to-day technology needs.
• Scalability: Build repeatable IT standards and processes that make future acquisitions faster and easier to integrate.
• Asset Tracking: Potentially oversee equipment tagging and asset tracking in partnership with Fleet.

Qualifications

• Education
• • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
  • Equivalent combination of education, technical certifications, and hands‑on IT experience may be considered.
• Experience
• • 5+ years of IT, business systems, or technology operations experience.
  • Experience managing SaaS platforms, technology vendors, and contracts.
  • Experience with multi-location or acquisition-driven businesses preferred.
  • Experience with PSA Jobs, Encircle, restoration, construction, or field services is a plus.
• Skills
• • Strong project management skills with the ability to independently drive projects from evaluation through implementation.
  • Troubleshooting & problem-solving abilities.
  • IT infrastructure & systems management.
  • Help desk & technical support.
  • System implementation & migration.

360 Fire & Flood is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sexual orientation, marital status, veteran status, or disability status, or any other status protected by the laws or regulations in the locations where we operate.