IT Manager

Jobright.ai; New York (NY); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology-focused firm is seeking an IT Manager to ensure the stability, security, and performance of business applications for key projects. Responsibilities include managing software implementations, diagnosing technical issues, and providing daily user support. The ideal candidate will have extensive IT experience, strong problem-solving skills, and the ability to communicate effectively across teams.

Qualifications

• Bachelor’s degree or 12 years of relevant IT experience.
• 8 years of progressive IT experience.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Ensure stable operation of all business applications.
• Oversee new software implementation and database maintenance.
• Provide end-user support and lead continuous improvement.

Skills

Problem-solving

Teamwork

Leadership

Communication

Database Management

Education

Bachelor’s in Computer Science or related field

Tools

Microsoft 365

SQL Server

ServiceNow

Jira

Job description

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Job Summary:

PACO Group, Inc. is a Construction Management and Project Management firm specializing in public infrastructure projects. They are seeking an IT Manager to ensure the stability, security, and performance of business applications and end-user services for the Second Avenue Subway Phase 2 project.

Responsibilities:

• Ensure stable operation of all business applications—including internal and external websites—to meet project needs.

• Oversee implementation of new software and technologies; manage database maintenance and performance.

• Diagnose and resolve complex hardware, software, and network issues; escalate when appropriate.

• Prioritize incoming work across teams to align with project milestones and operational demands.

• Collaborate with cross-functional groups to resolve integrations and drive enterprise initiatives.

• Organize and facilitate office move logistics in accordance with IT standards, practices, and procedures.

• Provide frontline, daily end-user support; anticipate issues and advise users on next steps.

• Lead continuous improvement—track incidents, manage problems, and report metrics to stakeholders.

Qualifications:

Required:

• Bachelor’s in Computer Science, Information Technology, or related field and 8 years of progressive, relevant IT experience; or, in lieu of degree, 12 years of progressive, relevant IT experience.

• Demonstrated problem-solving, teamwork/collaboration, communication, initiative, and leadership.

• Communicate clearly with technical and non-technical audiences; ensure accountability and drive results.

• Anticipate problems, take initiative, and execute solutions in a fast-paced environment.

• Balance multiple priorities—triage effectively and meet deadlines under pressure.

• Build strong partnerships with Operations and Development to remove barriers to productivity.

• Analyze IT asset portfolios and recommend cost-effective optimization strategies.

• Enterprise systems administration (Windows/Linux), identity & access (AD/Azure AD).

• Networking fundamentals—LAN/WAN, VPNs, firewalls, and monitoring.

• Database platforms and performance tuning (e.g., SQL Server/Oracle).

• Microsoft 365/Azure administration and collaboration tools.

• ITSM platforms for incident, problem, and change management (e.g., ServiceNow/Jira).

Preferred:

• 12+ years of technical experience supporting enterprise environments.

Company:

PACO believes that reputation is not just a buzzword, but a fundamental aspect of any organization's success. Founded in 1989, headquartered in New York, New York, USA, team size 51-200 employees, currently Growth Stage. PACO Group, Inc. has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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