Senior Service Now Leader

Brandon Consulting Associates; Newark (NJ); On-site; USD 123,984 - 137,760; Part time

Job summary

A technology consulting company is looking for a ServiceNow Expert in Newark, NJ. This role involves leading the design, development, and administration of the ServiceNow platform, ensuring alignment with business objectives and ITIL processes. The ideal candidate should have over 4 years of hands-on experience with ServiceNow and strong problem-solving skills. The position offers a competitive hourly rate of $90.00 - $100.00 and emphasizes excellent communication and project management abilities.

Qualifications

• 4+ years of hands-on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Responsibilities

• Configure and maintain ServiceNow modules, including Incident, Problem, Change, and Asset.
• Design, script, and implement new applications, workflows, and integrations.
• Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
• Partner with IT and business teams to refine workflows and automate processes.
• Implement role-based access controls and ensure compliance with security policies.
• Plan and execute version upgrades with minimal disruption.
• Produce technical documentation and provide training to system users.

Job description

Overview

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery—aligning technology, processes, and teams for measurable business outcomes.

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem‑solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Base pay range

$90.00/hr - $100.00/hr

Key Responsibilities

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations: Develop and maintain API‑based integrations between ServiceNow and other enterprise systems.
• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance: Implement role‑based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

• 4+ years of hands‑on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Soft Skills

• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.

Seniority level

• Executive

Employment type

• Contract

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage, Computer and Network Security, and IT Services and IT Consulting

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