IT Manager

The CORE Institute; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The CORE Institute is seeking an IT Manager to lead on-site IT operations across multiple locations in the Jacksonville area. You will balance hands-on technical leadership with people management of geographically distributed staff, ensuring uptime and service performance in every market.

As a client-facing leader, you will build relationships with practice admins and site staff, drive incident resolution, and establish standardized processes and escalation paths to protect clinic operations and

Qualifications

• Leadership capabilities for distributed teams
• Experience coordinating multi-site IT operations
• Strong customer-facing and collaboration skills

Responsibilities

• Lead Tier 1 and Tier 2 on-site support for endpoints, peripherals, clinical workstations, printers, telephony, and conference equipment
• Serve as escalation point for on-site incidents impacting clinic operations
• Set response and resolution expectations for each location and hold technicians accountable
• Establish consistent on-site standards, runbooks, checklists, and escalation paths across markets
• Build and maintain technician coverage schedules across locations, including multi-site routing, on-call rotation, and PTO/backfill

Job description

The IT Manager serves as the escalation point for on-site incidents, manages technician coverage and scheduling across multiple locations, and partners with the Service Desk, Infrastructure, Security, Applications, and Project Management teams to resolve issues that cross team boundaries. This role balances hands-on technical leadership, people management of geographically distributed staff, and accountability for service performance in each market.

This is a client-facing leadership role. The IT Manager builds working relationships with practice administrators, clinical leaders, and site staff, protects clinic and procedural uptime, andrepresentsHopper professionally at every location within the assigned markets.

ESSENTIAL FUNCTIONS

• Lead Tier 1 and Tier 2 on-site support for endpoints, peripherals, clinical workstations, printers, telephony and conference equipment, and hands-on network closet work.
• Serve as the escalation point for on-site incidents affecting clinic operations, procedural schedules, or patient throughput.
• Set response and resolution expectations for each supported location and hold technicians accountable to them.
• Establish and enforce consistent on-site standards, runbooks, checklists, and escalation paths across all markets.

Coverage, Scheduling & Market Operations

• Build andmaintaintechnician coverage schedules across assigned locations, including multi-site routing, on-call rotation, and holiday and PTO backfill.
• Match staffing levels to site volume, clinic hours, procedure schedules, and service commitments, and escal…