IT Manager

AC&T Co. Inc.; Hagerstown (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

AC&T Co. Inc. in Maryland seeks an IT Manager to oversee IT operations, systems, and infrastructure, ensuring reliability, security, and efficiency while guiding employees and projects.

The ideal candidate will lead a hands-on team, manage networks, servers, backups, and cybersecurity, and partner with leadership to align technology with business goals. This exempt, full-time role offers growth and impact across the organization.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems or related field; equivalent experience may be considered.
• 5+ years of IT operations, systems administration, networks, or related technical field.
• Prior IT management or supervisory experience preferred.
• Strong knowledge of networks, servers, operating systems, hardware and software.

Responsibilities

• Oversee daily IT operations including systems, networks, servers, and hardware.
• Ensure reliability, availability, and performance of business-critical tech systems.
• Manage installation, configuration, maintenance, and upgrades of equipment and network infrastructure.
• Develop and enforce IT security policies; address cybersecurity risks and threats.
• Oversee data backups, disaster recovery, and business continuity.
• Provide guidance and training to employees on IT systems and applications.
• Manage IT projects, system implementations, upgrades, and integrations.
• Negotiate service agreements and monitor vendor performance.
• Communicate IT issues and project updates to leadership.

Skills

IT operations

Network administration

Servers

Cybersecurity

Project management

Vendor management

Leadership

Training

Education

Bachelor's degree in Information Technology

Job description

JOB TITLE: IT Manager FLSA: ExemptDEPARTMENT: ITREPORTS TO: Director of Retail SalesGENERAL SUMMARY: AC&T is seeking an experienced and motivated IT Manager to oversee the company's information technology operations, systems, and infrastructure. This individual will be responsible for ensuring the reliability, security, and efficiency of IT systems while providing technical support and leadership to meet the company's business needs.The ideal candidate is a hands-on leader with strong technical knowledge, problem-solving skills, and the ability to manage technology projects, support employees, and ensure the security and reliability of company systems.PRINCIPLE DUTIES AND RESPONSIBILITIES:Oversee the daily operations of the company's IT systems, networks, servers, and hardware.Ensure the reliability, availability, and performance of business-critical technology systems.Manage the installation, configuration, maintenance, and upgrades of computer equipment, software, and network infrastructure.Develop and maintain IT security policies and procedures.Monitor and address cybersecurity risks, vulnerabilities, and potential threats.Ensure company data is protected through appropriate backup, recovery, and disaster recovery procedures.Oversee technical support for employees experiencing hardware, software, network, or system issues.Troubleshoot and resolve complex technical problems.Establish procedures to ensure timely and effective resolution of IT requests.Provide guidance and training to employees on company technology systems and applications.Evaluate existing technology systems and recommend improvements to increase efficiency and productivity.Manage IT projects, system implementations, upgrades, and technology integrations.Research emerging technologies and make recommendations based on business needs and cost-effectiveness.Plan for future technology needs and infrastructure improvements.Lead, supervise, and develop IT staff, as applicable.Establish priorities, performance expectations, and procedures for IT operations.Manage relationships with technology vendors, service providers, and consultants.Negotiate service agreements and monitor vendor performance.Communicate IT issues, project updates, and technology recommendations to company leadership.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent professional experience may be considered.5 or more years of experience in IT operations, systems administration, network administration, or a related technical field.Previous IT management or supervisory experience preferred.Strong knowledge of computer networks, servers, operating systems, hardware, and software.Experience with cybersecurity practices, data backups, disaster recovery, and user access management.Experience managing technology projects, vendors, and IT budgets.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication, organizational, and leadership abilities.Ability to manage multiple priorities and respond effectively to changing business needs.BENEFITS:401(k)401(k) matchingDental insuranceHealth insurancePaid time offReferral programVision insurance