Regional Venue Technology Manager (East Region)

ASM Global; New York (NY); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global in New York, NY is seeking a Regional Venue Technology Manager to oversee technology needs across East Region venues, including POS, IT infrastructure, and vendor management.

You will lead a team, manage third-party vendors, partner with Corporate Infrastructure, and ensure secure, reliable systems. 20% travel, hybrid work, competitive compensation.

Qualifications

• 8+ years of relevant POS experience, ideally in Hospitality or Tourism.
• Technical knowledge of IT systems and Windows 10 / Office 365.
• PCI risk and compliance; IT security and incident response.
• Ability to motivate and lead teams in a matrix environment.
• Strong contract management and vendor coordination skills.
• Experience with IT ticketing systems (e.g., ServiceNow).
• Travel up to 20% to support venues in the East Region.

Responsibilities

• Manage technology needs of event-based venues in the East Region.
• Lead deployment, scheduling, and mentoring of venue technology staff.
• Oversee 3rd party vendor relationships and contracts for POS and other systems.
• Collaborate with Corporate Infrastructure to deploy enterprise systems.
• Define IT standards and service management processes at scale.
• Act as escalation point for venue technology teams and operators.

Skills

POS experience

Team leadership

Vendor management

Project management

Communication skills

Problem solving

Urgency and results

Tools

Windows 10

Microsoft Office 365

Active Directory

ServiceNow ticketing

Job description

LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!THE ROLEReporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the East Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.ESSENTIAL FUNCTIONSWork with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operationsSchedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staffManage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the businessManage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitabilityIncrease the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologiesEstablish and maintain IT Service Management processes and procedures that can be effectively scaledOngoing management of IT Finance processes such as budgeting, reporting and invoice approvalUnderstanding of all areas of the Information Technology Architecture and participate in their developmentResponsible for the Project Management and oversight of all venue technology projects. Lead project teams to manage delivery schedules and realization of project benefitsDefine and communicate end user architecture strategies, principles, standards, policies and proceduresAnalyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutionsAct as the business relationship manager between West Region properties and the Legends IT departmentAct as escalation point for venue technology teams and operators across West Region propertiesManage client relationships and expectations for venue technology solutions across West Region propertiesGain an in-depth understanding of the organizational needs to provide guidance on strategic and technical directionPerform additional related duties, tasks and responsibilities as requiredQUALIFICATIONSThe successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include:8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industryTechnical knowledge of IT systemsExperience with Windows 10 and Microsoft Office 365 suite of productsPCI risk and complianceIT Security and incident responseAbility to motivate and lead teamsAbility to effectively manage and produce in a matrixed environmentExcellent interpersonal and communication skillsStrong contract management skillsMicrosoft Windows Server 2012, 2016IT Management tools (e.g. Active Directory)Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)Managing external vendors delivering managed IT servicesRelevant technical and project management certifications preferredFunction as a leader throughout the project lifecycleManage scope and estimate delivery schedules on the projectProvide mentoring and support to venue technology team membersA wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analyticsExcellent written and verbal communication skills, with the ability to communicate with all levels of staffExcellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environmentStrong problem solving and creative skills, and the ability to exercise sound judgmentHigh level of integrity and dependability with a strong sense of urgency and result-orientationMust be able to work varying schedules to reflect the business needs of the organization20% Travel RequiredCOMPENSATIONCompetitive salary range of $135,000 - $145,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.WORKING CONDITIONSLocation: Hybrid w/ travel as needed to support venues in the East Region of the United States. Preferred candidates will be located in the Tri-State AreaVenues Supported Include but are no limited to: Toronto Blue Jays/Rogers Centre, Yankee Stadium, Raymond James Stadium, Steinbrenner Field, Scranton Railriders, Bethel Woods Pavilion, Central Park Boathouse, Circle Line Cruises, Buffalo Bills (New Highmark Stadium, New York City FC (Etihad Park), and Monmouth Park RacetrackPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.NOTE:The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.#LI-JW1