IT Manager

UC Health; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

UC Health in Cincinnati, OH seeks an IT Manager to lead the PMO, drive governance, and align IT investments with organizational priorities. The role oversees project and portfolio managers, ensures delivery standards, and fosters a culture of accountability and reliability.

The position emphasizes resource planning, financial oversight, and continuous process improvement to enhance operational excellence across the Digital Health organization.

Qualifications

• Bachelor's degree or equivalent experience in IT, business, healthcare administration or engineering.
• PMP or CSM certifications are preferred; not required.
• 3–5 years of related experience preferred.

Responsibilities

• Defines and measures metrics of operational productivity across responsibilities.
• Sets and monitors operational and quality targets with regular reviews.
• Improves IS&T image and positions UC Health as the preferred service provider.
• Demonstrates knowledge of project and process management principles and PMO tools.
• Identifies and allocates resources, and manages salary resources efficiently.
• Develops associates with clear goals and conducts regular performance discussions.

Skills

PMO governance

Portfolio management

Resource planning

Financial oversight

Process improvement

Collaboration

Accountability

Education

Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Engineering, or related field

Job description

Job Description

The IT Manager is responsible for leading the Project Management Office (PMO) by maintaining and maturing project governance, portfolio management practices, delivery standards, and operational excellence across the Digital Health organization. This role oversees project managers and portfolio managers, ensures strategic initiatives are delivered successfully, and partners with business and IT leaders to align investments with organizational priorities. The IT Manager drives consistent project execution, resource planning, financial oversight, and continuous process improvement while fostering a culture of collaboration, accountability, and high reliability.

Location

Cincinnati, OH, United States

Qualifications

Preferred: Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Engineering, or related field or a combination of education and years of experience

Certifications: Preferred PMP, CSM | None Required

Minimum Requirement: 3-5 years preferred

Responsibilities

Metrics - 10%

• Has defined and measurable metrics of operational productivity
• Metrics cover all major areas of responsibility and are a reasonable measure or proxy for work done

Operational Efficiency and Effectiveness - 25%

• Sets operational and quality targets
• Regularly monitors efficiency using metrics
• Utilizes industry statistics and information to validate efficiency and effectiveness
• Maintains and applies technical business acumen to increase service value

Relationship Management - 20%

• Improves IS&T image to be the preferred service in UC Health
• Shows a high-level understanding of customer’s business processes and key issues
• Builds working relationships with key customers

Project and Process - 15%

• Demonstrates knowledge of the principles and practices of project and process management and the applications that support them
• Utilizes PMO tools and processes to effectively manage projects

Resource Identification and Allocation - 20%

• Assesses area responsibilities and defines required resource skills and tasks
• Manages salary resources to perform responsibilities in an efficient and cost-effective manner

Development - 10%

• Associates have the necessary experience and training needed to support the area
• Delegate responsibility to associates effectively
• Has defined goals and objectives, for each associate, with progress measured on a periodic basis
• Meets regularly with each associate to review performance