IT Manager

Blind Industries and Services of Maryland; Baltimore (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

A prominent non-profit organization in Baltimore is seeking an experienced IT Manager to lead its IT team and ensure the effective operation of IT systems. This full-time role involves managing projects, overseeing IT operations, and ensuring regulatory compliance. The ideal candidate will have strong leadership skills, experience with Microsoft 365, and a Bachelor's degree in a relevant field. This position offers a competitive salary and a dynamic work environment.

Qualifications

• 5-7 years of related experience in the technology industry.
• Previous senior level IT experience, including leading a team of IT support staff.
• Strong customer service skills.

Responsibilities

• Lead the IT Team and manage IT operations.
• Ensure compliance with regulatory requirements.
• Oversee the management of IT projects and supplier relationships.

Skills

Leadership skills

Organizational skills

Communication skills

Customer service skills

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Microsoft 365 ecosystem

Microsoft Business Central

Point of Sale (POS) Software

ERP Applications

CRM Applications

eCommerce platforms

HTML and CSS

Job description

Position Overview

This is a full-time, in office position, Monday-Friday, 40 hours per week.Salary: $65,000-$80,000/annual

Position Summary

The Information Technology ("IT") Manager will lead the IT Team of four (4) people. This role is charged with ensuring IT operations and strategy best support the day-to-day use of business systems to meet the needs of the organization. In addition to leading the IT Team, it is expected that this role regularly interfaces with stakeholders of the organization around technology planning and utilization, so systems continue to be secure, modern, scalable, and reliable. IT oversees a Microsoft Windows-based network, including servers, workstations, networks, wireless networks, cloud-based systems, and telecommunications. You will help shape and optimize network, cloud, and telecom services for scalable operations. This position combines IT team leadership with technical network, applications, telecom, and infrastructure transformation knowledge/vision.

Key Responsibilities

• Responsible for the day-to-day leadership of the IT Team.
• Build and nurture relationships with the IT Team including training, job performance coaching, accountability, disciplinary action, and all other performance management.
• Responsible for the overall planning, design, deployment, operation and continuous improvement of BISM\'s enterprise IT Infrastructure (server, storage, network, telephony) and tools.
• Responsible for oversight, management and implementation of IT projects.
• Responsible for Networking Security Management, including security systems, such as firewalls, cloud infrastructure, databases, vulnerability, testing, etc.
• Provide subject matter expertise as required to identify, analyze, and solve infrastructure related problems across the enterprise.
• Oversee the management of all IT operations, Help Desk, and service delivery processes for internal and external customers.
• Provide IT service delivery strategy and thought leadership across all business platforms.
• Ensure compliance with applicable regulatory requirements and service level agreements.
• Responsible for a significant number of IT suppliers, vendors, and partner relationships; authorizes procurement of IT resources including hardware, software, licenses, and other items related to IT service delivery, including contract/agreement review and scoping.
• Responsible for setting quarterly goals for the IT division that align with the Strategic Plan adopted by BISM
• Responsible for representing the IT Division in Senior Leadership meetings and facilitating collaboration between IT and other divisions to work toward common goals.

Knowledge and Skill Requirements

• Must possess strong leadership skills and suitable IT team management, development and support experience.
• Must possess strong organizational and management skills. Must be able to effectively manage multiple priorities simultaneously. Strong customer service skills.
• Must possess strong communication skills. Must be able to effectively communicate with associates, staff and management at multiple levels.
• Knowledge and experience with the Microsoft 365 ecosystem, including Teams, Dynamics, SharePoint, Power Automate, and more.
• Experience in Microsoft Business Central is preferred.
• Previous senior level IT experience, including leading a team of IT support staff.
• Bachelor\'s degree in information systems, Computer Science, or at least 5-7 years of related experience in the technology industry.

Additional Preferred Skills and Experience

• Certifications including PMP and/or technical certs
• Experience with Point of Sale (POS) Software Applications
• Experience with Enterprise Resource Planning (ERP) Applications
• Experience with Customer Relationship Management (CRM) applications
• Experience with eCommerce platforms
• Experience with HTML and CSS

Blind Industries and Services of Maryland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.