APeX Access Application Analyst

University of California - San Francisco; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

The APeX Cadence Analyst at University of California, San Francisco Health IT supports Epic Cadence, Referrals and Authorizations, and MyChart Scheduling workflows. The role applies clinical IT concepts to moderate projects and operates independently within a defined scope, reporting to the APeX Cadence Team Lead and the Patient Access Applications Manager.

Epic Cadence certification is required; Referrals and Authorizations and MyChart certifications must be achieved within 12 months of hire.

Qualifications

• Bachelor's degree in health care IT, computer science, or related field or equivalent experience.
• Two years of relevant work experience.
• Epic Cadence certification.
• Referrals and Authorizations certification within 12 months of hire.
• MyChart certification within 12 months of hire.
• Knowledge of clinical applications systems, development, implementation, support, testing, and evaluation.
• Strong problem-solving and customer-service skills.
• Excellent written and verbal communication; able to convey technical info clearly.
• Ability to work with senior staff as a technical resource.

Responsibilities

• Designs, implements, debugs and evaluates moderately complex clinical software and systems.
• Collaborates to analyze clinical workflows and define integrated clinical technology solutions.
• Works with users to implement releases and upgrades; defines scope and requirements.
• Participates in projects of moderate scope; performs analysis, planning, coding, testing and coordination.
• Contributes to user training and develops training tools.
• Documents requests; confirms scope and requirements for initiatives.

Skills

Clinical IT concepts

Problem-solving

Team collaboration

Communication skills

Education

Bachelor's degree in health care information technology, computer science, or related area

Tools

Epic Cadence

Epic Referrals and Authorizations

MyChart certification

Job description

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.

The APeX Cadence team falls under the Health IT department, which is responsible for the maintenance and expansion of UCSF's electronic health record (Epic) and related technologies. The team supports Epic Cadence, Referrals and Authorizations, and MyChart Scheduling applications and workflows. The APeX Cadence Analyst applies acquired skills and professional clinical applications concepts to small to medium-sized projects of moderate scope and operates independently within a defined scope of responsibilities. The APeX Cadence Analyst position will report directly to the APeX Cadence Team Lead/Supervisor and up through the Patient Access Applications Manager.

Epic Cadence certification is required. Epic Referrals and Authorizations certification and MyChart certification must be achieved within 12 months of hire.

Department Overview

Health IT is responsible for the implementation, maintenance, and expansion of the clinical and business applications supporting UCSF Health hospitals, practices, affiliates, and community partners. This includes the electronic health record, Epic, also known as APeX (Advancing Patient-Centered Excellence), which supports clinical, patient access, revenue cycle, and operational functions across UCSF Health and its affiliates.

Health IT partners with clinical and business operations to support, optimize, and implement technology solutions that enable patient care, access, and health system operations.

Team members are expected to demonstrate and support UCSF Health's PRIDE Values in their work and interactions: Professionalism, Respect, Integrity, Diversity, and Excellence.

Key Responsibilities

• Designs, implements, debugs and evaluates moderately complex clinical software, hardware and/or operating systems.
• Contributes to moderately complex projects to analyze clinical workflows and create and define integrated clinical technology solutions. Organizes elements to support workflows and documentation requirements. Makes suggestions for improvements in workflows.
• Collaborates with clinical system users to implement new releases and system upgrades. Assists in the development of business strategies and improvements in operational processes. Establishes scope and requirements for initiatives.
• Participates in the development of new projects of moderate scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client/vendor coordination.
• Participates in user training in clinical software, hardware, and/or operating systems of limited complexity. Develops training tools and user aids.
• Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
• Compiles complete and concise documentation of requests. Confirms scope and requirements for initiatives.

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Two years of relevant work experience
• Epic Cadence certification
• Referrals and Authorizations certification must be achieved within 12 months of hire
• MyChart certification must be achieved within 12 months of hire
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

REQUIRED CERTIFICATIONS

• Epic Cadence certification
• Referrals and Authorizations certification must be achieved within 12 months of hire
• MyChart certification must be achieved within 12 months of hire

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Two years of relevant work experience
• Epic Cadence certification
• Referrals and Authorizations certification must be achieved within 12 months of hire
• MyChart certification must be achieved within 12 months of hire
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

REQUIRED CERTIFICATIONS

• Epic Cadence certification
• Referrals and Authorizations certification must be achieved within 12 months of hire
• MyChart certification must be achieved within 12 months of hire