IT Lifecycle Management Lead

openloophealth; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Flexible PTO

Retirement plan matching

Life and pet insurance

Job summary

openloophealth is seeking an IT operations professional to own onboarding, role changes, and offboarding lifecycles for employees, contractors, clinicians, and outsourced teams. You will ensure readiness of accounts, access, and devices by day one, and you will manage offboarding with prompt deprovisioning and device recovery.

The role emphasizes automation, audit-ready processes, and collaboration with HR, security, and vendors to improve efficiency and reduce manual work.

Qualifications

• At least four years in IT operations, identity and access management, or end-user services, with onboarding and offboarding ownership.
• Hands-on identity provider administration, including groups, lifecycle states, and provisioning for single sign-on applications.
• Experience managing Apple devices and zero-touch enrollment through Apple Business Manager.
• Experience operating lifecycle workflows in an IT service management or ticketing platform.
• Strong follow-through and communication across HR, security, vendors, and business leaders, with an eye for repeatable process improvements.

Responsibilities

• Coordinate lifecycle requests from HR or vendor intake through day-one readiness, role changes, and final access removal.
• Ensure new starters receive the correct accounts, access, and configured devices before their first day, and verify they can log in.
• On departure, promptly remove access, recover devices, rotate shared credentials where needed, and document completion.
• Standardize intake with HR and external partners using complete requests and role-based access profiles.
• Work with IT systems engineering to automate account creation, access assignment, and deprovisioning; track the time saved.
• Manage laptop inventory, purchasing, enrollment, shipping, returns, and refurbishment for domestic and international hires.
• Connect application access to training and role requirements, conduct periodic access reviews, and maintain audit-ready procedures.
• Track readiness, provisioning time, errors, and request volume; maintain runbooks and train help desk staff.

Skills

IT operations

Identity & access management

End-user services

Onboarding/offboarding

Cross-functional communication

Tools

Apple Business Manager

Job description

Role overview

Own the full IT onboarding, role-change, and offboarding lifecycle for employees, contractors, clinicians, and outsourced teams. The goal is to make access and device readiness predictable from a person’s start date through departure, while reducing manual work and maintaining clear evidence for audits.

Responsibilities

• Coordinate lifecycle requests from HR or vendor intake through day-one readiness, role changes, and final access removal.
• Ensure new starters receive the correct accounts, access, and configured devices before their first day, and verify they can log in.
• On departure, promptly remove access, recover devices, rotate shared credentials where needed, and document completion.
• Standardize intake with HR and external partners using complete requests and role-based access profiles.
• Work with IT systems engineering to automate account creation, access assignment, and deprovisioning; track the time saved.
• Manage laptop inventory, purchasing, enrollment, shipping, returns, and refurbishment for domestic and international hires.
• Connect application access to training and role requirements, conduct periodic access reviews, and maintain audit-ready procedures.
• Track readiness, provisioning time, errors, and request volume; maintain runbooks and train help desk staff.

Requirements

• At least four years in IT operations, identity and access management, or end-user services, with direct onboarding and offboarding ownership.
• Hands-on identity provider administration, including groups, lifecycle states, and provisioning for single sign-on applications.
• Experience managing Apple devices and zero-touch enrollment through Apple Business Manager.
• Experience operating lifecycle workflows in an IT service management or ticketing platform.
• Strong follow-through and communication across HR, security, vendors, and business leaders, with an eye for repeatable process improvements.

Nice to have

• HR system integrations with an identity provider, plus scripting or workflow automation using tools such as Python, APIs, or identity workflows.
• Google Workspace administration, global device logistics, or healthcare and other regulated-environment experience.
• Familiarity with HIPAA access controls or relevant identity, device management, or IT service certifications.

Benefits and work setup

• Listed benefits include medical, dental, and vision coverage; flexible spending or health savings accounts; flexible paid time off; retirement plan matching; and life and pet insurance.