IT Lab Support

ALLTECH CONSULTING SVC INC; Madison (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading consulting firm seeks an IT Lab Support Specialist to facilitate IT tasks crucial for timely project deliverables. The role involves collaboration across departments to optimize project management and ensure service levels are met, requiring strong leadership, organizational skills, and extensive IT experience within regulated environments.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of project management and IT experience.
• Experience in biotech, pharma, life sciences environments.

Responsibilities

• Manage project schedules and ensure timely completion of IT tasks.
• Document meetings and provide updates on project status.
• Serve as primary IT point of contact for stakeholders.

Skills

Project Management

IT Support

Leadership

Problem Solving

Communication

Education

Bachelor’s degree in business administration or related field

Tools

ServiceNow

ITIL

Job description

POSITION: The IT Lab Support Specialist

The primary function of this role is to initiate, plan, execute, and ensure the timely completion of IT-related tasks for this project. The specialist will work directly with various departments within the Madison site (IT, Engineering, Facilities, Quality), functional business leaders, and Global IT teams to ensure each is delivering appropriate service levels to support project timelines and deliverables.

Responsibilities include:

1. Develop, execute, and monitor project schedules to deliver projects under tight timelines, and prepare and issue requests for quotation and scope of work documents.
2. Provide timely, formal, and professional updates on project status, including scope, schedule, and budget; identify and train a backup employee for coverage when needed.
3. Document and follow up on important actions and decisions from meetings.
4. Support project/program managers in ensuring project deadlines are met.
5. Provide administrative support as needed and undertake project tasks as required.
6. Assist project managers in identifying and managing issues and risks.
7. Serve as the point of contact for IT escalation for site stakeholders.
8. Engage all areas within IT to ensure customer service requirements are met.
9. Interact with clients to process service requests or resolve technical problems.
10. Research, evaluate, and provide technical solutions to meet business requirements.
11. Manage internal and external IT support, contractors, and vendors effectively.
12. Understand advanced user technology issues and provide solutions based on proven methods.
13. Perform other responsibilities as assigned and be prepared to work extended hours, including weekends, when needed to resolve issues or meet deadlines.

Qualifications:

• Bachelor’s degree in business administration, management information systems, or related field; equivalent IT work experience considered.

Knowledge/Skills Requirements:

• Experience managing GxP-regulated system projects.
• 5+ years project management experience, including budget accountability.
• 5+ years experience as an IT professional.
• Experience with network, telecom, and server support.
• Experience leading or participating in daily stand-ups and cross-functional meetings; knows escalation procedures.
• Professional Project Management Qualification is an asset.
• Proven ability to motivate colleagues and manage stakeholder priorities under tight deadlines.
• Ability to work well under pressure; highly organized and focused on priorities.
• IT Service Delivery and ITIL experience preferred.
• Experience with ServiceNow or similar ITSM tools preferred.
• Experience in biotech, pharma, or life sciences manufacturing and lab environments, with understanding of GMP requirements.
• Experience with manufacturing and laboratory systems in pharmaceutical settings.
• Strong leadership, analytical, strategic, and problem-solving skills, with the ability to work within complex organizational structures.
• Excellent communication skills, capable of conveying technical information clearly to both technical and non-technical audiences.
• Highly self-motivated, able to manage multiple projects simultaneously.
• Strong written and verbal communication and presentation skills.