IT IT Support Specialist

Liberty Resources; City of Syracuse (NY); On-site; USD 75,933,000 - 82,380,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Supportive work environment

Professional development

Community impact

Job summary

Liberty Resources in Syracuse, NY seeks an IT Support Specialist to deliver frontline technical support across the organization. You will troubleshoot hardware, software, networking, and Microsoft 365, delivering excellent service to help the agency fulfill its mission.

The role requires 2–3 years of IT experience, a NY license, and familiarity with Intune, Autopilot, AD, and Entra ID. Onsite and remote support, plus growth opportunities, are offered within a supportive nonprofit environment.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2–3 years of help desk or IT support experience preferred.
• Experience with Windows 11 and Microsoft 365 applications.
• Strong troubleshooting, problem-solving and organizational skills.
• Excellent customer service and communication abilities.
• Experience with Freshservice, Intune, Autopilot, AD and Entra ID preferred.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPNs, wireless.
• NY State driver license and reliable transportation required.

Responsibilities

• Provide in-person and remote technical support for computers, mobile devices, printers, and other technology.
• Troubleshoot and resolve helpdesk tickets and user issues.
• Configure, deploy, and maintain desktops, laptops, and peripherals.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive.
• Assist with Windows 11 provisioning using Intune and Autopilot.
• Support user account management, onboarding and access requests.
• Troubleshoot network connectivity issues (wired/wireless).
• Assist with collaboration tools such as Webex Calling.
• Document solutions and maintain knowledge resources and records.
• Escalate complex issues with clear communication and service orientation.

Skills

Windows 11 support

Microsoft 365

Microsoft Intune

Windows Autopilot

Active Directory

Microsoft Entra ID

Freshservice

Networking basics

Customer service

Troubleshooting

Education

Associate degree

Tools

Microsoft Intune

Windows Autopilot

Active Directory

Microsoft Entra ID

Job description

About Liberty Resources

Liberty Resources is a dynamic and growing nonprofit human services agency committed to excellence, innovation, diversity, and service. We offer meaningful work, opportunities for career growth, competitive benefits, and a supportive team environment where employees can thrive.

IT Support Specialist

Liberty Resources | Syracuse, NY

Pay Range: $26.50 - $28.75 per hour

About Liberty Resources

Liberty Resources is a dynamic and growing nonprofit human services agency committed to excellence, innovation, diversity, and service. We offer meaningful work, opportunities for career growth, competitive benefits, and a supportive team environment where employees can thrive.

Position Summary

Liberty Resources is seeking a motivated IT Support Specialist to provide frontline technical support to employees across the organization. The IT Support Specialist is responsible for troubleshooting hardware, software, networking, and Microsoft 365 issues while delivering exceptional customer service and ensuring technology systems support the agency's mission.

What You'll Do

• Provide in-person and remote technical support for computers, mobile devices, printers, and other technology.
• Troubleshoot and resolve helpdesk tickets, service requests, and user issues.
• Configure, deploy, and maintain desktops, laptops, and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Windows 11 device provisioning using Microsoft Intune and Windows Autopilot.
• Support user account management, onboarding, offboarding, and access requests.
• Troubleshoot wired and wireless network connectivity issues.
• Assist users with communication and collaboration tools including Webex Calling.
• Document solutions, create knowledge resources, and maintain accurate support records.
• Escalate complex issues while providing clear communication and excellent customer service.

Qualifications

• Associate degree, specialized technical training, or equivalent combination of education and experience.
• Two to three years of help desk, desktop support, or IT support experience preferred.
• Experience supporting Windows 11 and Microsoft 365 applications.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent customer service and communication abilities.
• Experience with Freshservice, Microsoft Intune, Windows Autopilot, Active Directory, and Microsoft Entra ID is preferred.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Valid New York State driver's license and reliable transportation required.

Why Join Liberty Resources?

• Competitive pay
• Comprehensive benefits package
• Supportive and collaborative work environment
• Professional development and growth opportunities
• Opportunity to make a meaningful impact in the community

Liberty Resources is proud to be an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, parental status, housing status, source of income, military status, or any other protected status under applicable federal, state, and local laws.