IT & IS Specialist — Cybersecurity, Cloud & Growth

WCI Communities

Hayward (CA)

On-site

USD 75,000 - 90,000

Full time

12 days ago

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Benefits offered by this job

Health benefits

401(k) with matching contributions

EV charging subsidies

Growth & Development Opportunities

Job summary

Veev is seeking an IT/IS Specialist to manage user support, technology infrastructure, software systems, and cybersecurity. You will ensure reliable access to business applications, protect data, and improve solutions that boost efficiency.

Work across departments to implement and maintain technology supporting growth. The role covers IT/IS operations, system integrations, data management, and cybersecurity, with a focus on maintaining secure, scalable infrastructure.

Qualifications

Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field (preferred).
Strong understanding of Windows, MacOS, Intune, Microsoft 365, Zoom, networking, and cloud-based systems.
Experience supporting CRM and business management software.
Excellent troubleshooting and analytical skills.

Responsibilities

Install, configure, and maintain desktop computers, laptops, tablets, printers, and mobile devices.
Troubleshoot hardware, software, and network issues.
Manage user accounts, passwords, and access permissions.
Maintain company Wi-Fi and network infrastructure.
Perform routine system updates and software installations.
Monitor system performance and recommend improvements.
Coordinate with third-party IT vendors and service providers.
Support company CRM, ERP, and business software.
Support employee access to cloud applications.
Configure software integrations and workflows.
Maintain company databases and digital records.
Assist departments with software optimization.
Document system configurations and procedures.
Develop technology standards and best practices.
Respond promptly to employee technology requests.
Diagnose and resolve technical issues.
Provide software training for employees.
Support remote users and field personnel.
Maintain an IT help desk ticketing process.
Escalate complex issues when necessary.
Maintain inventory of all technology assets.
Track computers, tablets, mobile phones, and accessories.
Coordinate equipment purchases.
Configure devices for new employees.
Recover and reset equipment from departing employees.
Ensure equipment is maintained and replaced according to lifecycle standards.
Ensure data accuracy across company systems.
Maintain file organization and permissions.
Monitor storage capacity.
Implement backup procedures.
Protect confidential business information.
Support and monitor cybersecurity policies.
Support antivirus, endpoint protection, and firewalls.
Monitor for suspicious activity.
Ensure secure password policies are followed.
Perform regular data backups and disaster recovery testing.
Educate employees on phishing, cybersecurity awareness, and data protection.
Maintain compliance with company security standards.
Identify opportunities to automate business processes.
Recommend new software solutions.
Recommend workflow efficiency through technology.
Support digital transformation initiatives.
Assist leadership with technology planning to support employee growth.
3-5+ years of experience in a fast-paced IT/IS environment.