IT Internal Operations Administrator

Siemens; New Orleans (LA); On-site; USD 52,000 - 90,000; Full time

Job summary

Siemens is seeking an IT Internal Operations Administrator to support regional and national field teams. You’ll handle setup, maintenance, and repairs of laptops, peripherals, printers, and smartphones, while ensuring security and timely transactions.

Responsibilities include hardware/software checks, software configuration, and coordinating with IT vendors. The role requires English proficiency, teamwork, and willingness to travel up to 20% nationwide.

Qualifications

• High school diploma or GED is required.
• Ability to work in a team environment and support customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in computer hardware, software, and networking technologies.
• English language proficiency in verbal and written form.

Responsibilities

• Overall responsibility - Support all location's employees in setup, maintenance, and emergency repairs including Siemens issued devices.
• Check device hardware and software to ensure functionality.
• Install and configure software according to specs.
• Ensure security and privacy of networks and computers.
• Identify shortages and place orders.
• Troubleshoot and repair to minimize downtime.
• On/Off Boarding support per Siemens policy.
• IT Champion/Liaison for upgrades, rollout, and new tools.

Skills

Team collaboration

MS Office proficiency

Hardware/software/networking

English communication

Eligible to work in US

Overtime flexible

Travel readiness

Education

High school diploma or GED

Associate degree in IT/CS

Tools

ServiceNow

Microsoft Intune

Microsoft 365 administration

IT asset lifecycle management

On/Offboarding support

CompTIA A+ or equivalent

Job description

Position Location:

This role supports SI-B field employees at the regional and national levels.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Transform the everyday with us!

The IT Internal Operations Administrator adheres to operational working rules and guidelines and proposes process improvements. In this role, you'll be assigned tasks and check the progress of agreed transactions and workflows to ensure timely completion, along with completing IT operations and maintenance-related transactions with involved internal and external parties. Why is this important? The IT Administrator acts as first point of contact in subject matter by performing 1st-Level user help desk activities for the regional team and working independently in a stand-alone role.

As an IT Internal Operations Administrator, you will:

• Overall responsibility - Support all location's employees in setup, maintenance, and emergency repairs including Siemens issued laptop computers, peripheral devices, printers, and smartphones
• Check device hardware and software (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Identify computer or network equipment shortages and place orders
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal of getting the employee back on the jobsite, including deploying temporary equipment (mobile and desktop phones, computers) as needed. Work with equipment vendors and Siemens IT to manage and reduce repair time and subsequent employee downtime.
• On/Off Boarding Support of employees - Software, Hardware, Phones, etc. Commissioning and decommissioning per Siemens' policies
• IT Champion/Liaison - Leads efforts for IT software and hardware, upgrades and rollout, out of scope software, and new tools deployment by interacting with various Siemens' stakeholders and managing support requests

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Must be able to demonstrate:
  • Ability to work in a team environment providing dedicated support to our customers
  • Proficiency in Microsoft Office (Word, Excel, and Outlook)
  • Proficiency in computer hardware, software, and networking technologies
  • Verbal and written communication skills in English
• Must be 18 years of age; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Ability to work Overtime as needed
• Must be willing to travel 20% nationwide

Preferred Qualifications:

• Service Now experience.
• Associate degree in IT or Computer Science field
• Experience with Microsoft Intune and Microsoft 365 administration
• 2+ years of corporate IT support experience
• IT asset lifecycle management experience
• Employee onboarding/offboarding support experience
• Comp TIA A+ or equivalent certification

#LI-TAG #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $52,435 - $89,889 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.