IT Internal Operations Administrator

Siemens; Baltimore (MD); On-site; USD 52,000 - 90,000; Full time

Job summary

Siemens in the United States seeks an IT Internal Operations Administrator to support field employees across regions. You will handle laptop peripherals, mobile devices, and printers, perform hardware checks, install software, and ensure network security.

The role includes onboarding/offboarding support and collaborating with IT to drive upgrades. The position requires a high school diploma or GED, strong English communication, and the ability to travel up to 20% nationwide.

Qualifications

• High school diploma or GED.
• Must be able to work in a team environment providing dedicated support to customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in computer hardware, software, and networking technologies.
• Verbal and written communication skills in English.
• Legally authorized to work in the United States without sponsorship.
• Willingness to travel 20% nationwide.

Responsibilities

• Support all locations’ employees in setup, maintenance, and repairs for Siemens devices and phones.
• Check hardware/software functionality and install/configure software per specs.
• Ensure security of networks and systems and manage shortages with orders.
• Troubleshoot to diagnose and resolve problems and minimize downtime for employees.
• On/Off boarding support for employees including software, hardware, and phones.
• Lead IT software/hardware upgrades and rollout with stakeholders.

Skills

Teamwork

Customer support

English communication

Overtime readiness

Education

Associate degree in IT or CS

Tools

ServiceNow

Microsoft Intune

Microsoft 365 administration

Job description

**Job Family:** Buildings

**Req ID:** 525229

**Position Location:** This role supports SI-B field employees at the regional and national levels.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

**Transform the everyday with us!**

The **IT Internal Operations Administrator** adheres to operational working rules and guidelines and proposes process improvements. In this role, you’ll be assigned tasks and check the progress of agreed transactions and workflows to ensure timely completion, along with completing IT operations and maintenance-related transactions with involved internal and external parties. Why is this important? The IT Administrator acts as first point of contact in subject matter by performing 1st-Level user help desk activities for the regional team and working independently in a stand‑alone role.

**As an IT Internal Operations Administrator, you will:**

• Overall responsibility – Support all location’s employees in setup, maintenance, and emergency repairs including Siemens issued laptop computers, peripheral devices, printers, and smartphones


• Check device hardware and software (HDD, mouses, keyboards etc.) to ensure functionality


• Install and configure appropriate software and functions according to specifications


• Ensure security and privacy of networks and computer systems


• Identify computer or network equipment shortages and place orders


• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal of getting the employee back on the jobsite, including deploying temporary equipment (mobile and desktop phones, computers) as needed. Work with equipment vendors and Siemens IT to manage and reduce repair time and subsequent employee downtime.


• On/Off Boarding Support of employees – Software, Hardware, Phones, etc. Commissioning and decommissioning per Siemens’ policies


• IT Champion/Liaison – Leads efforts for IT software and hardware, upgrades and rollout, out of scope software, and new tools deployment by interacting with various Siemens’ stakeholders and managing support requests

**You will make an impact with these qualifications:**

**Basic Qualifications:**

• High school diploma or state-recognized GED


• Must be able to demonstrate:


• Ability to work in a team environment providing dedicated support to our customers


• Proficiency in Microsoft Office (Word, Excel, and Outlook)


• Proficiency in computer hardware, software, and networking technologies


• Verbal and written communication skills in English


• Must be 18 years of age; must meet eligibility requirements to participate in Siemens’ fleet vehicle program


• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship


• Ability to work Overtime as needed


• Must be willing to travel 20% nationwide

**Preferred Qualifications:**

• _Service Now experience._


• Associate degree in IT or Computer Science field


• Experiencewith Microsoft Intune and Microsoft 365 administration


• 2+years of corporate IT support experience


• IT asset lifecycle management experience


• Employeeonboarding/offboarding support experience


• Comp TIA A+ or equivalent certification

#LI-TAG #VeteranCareers #TransitioningServiceMember #MilitarySpouse

**About Siemens**

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

**Our Commitment to Equity and Inclusion in our Diverse Global Workforce**

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

**You’ll Benefit From**

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $52,435 – $89,889 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Information Technology