IT Intern: Helpdesk & Tech Support in Aerospace

Sonaca Group; Saint Charles (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Sonaca Group in St. Charles, MO, is seeking an IT Intern to provide tier 1 technical assistance related to computer systems, hardware, and software. The role involves troubleshooting, training users, and ensuring software compliance.

The ideal candidate will be a student in their second or third year of a technical degree with proficiency in Microsoft Office and desktop OS. Strong problem-solving and customer service skills are also essential.

Qualifications

• Must be a student in second or third year of a technical degree.
• Proficient knowledge of Microsoft Office and desktop OS.
• Ability to identify and resolve problems effectively.

Responsibilities

• Provide tier 1 technical assistance and support for computer systems.
• Troubleshoot desktop hardware and software issues.
• Document standard procedures in the knowledge base.
• Train users and maintain software compliance.

Skills

Microsoft Office

Microsoft desktop OS

Problem identification and resolution

Customer service

Education

Technical degree (2nd or 3rd year preferred)

Job description

Sonaca Group in St. Charles, MO, is seeking an IT Intern to provide tier 1 technical assistance related to computer systems, hardware, and software. The role involves troubleshooting, training users, and ensuring software compliance.

The ideal candidate will be a student in their second or third year of a technical degree with proficiency in Microsoft Office and desktop OS. Strong problem-solving and customer service skills are also essential.