IT Intern: Helpdesk & Infrastructure – Hands-On Networking

American Municipal Power, Inc; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

American Municipal Power, Inc. is seeking an IT Intern (Helpdesk & Infrastructure) for Fall 2026 in Columbus, OH. The role reports to the Manager of IT and operates out of AMP HQ in Columbus, OH.

The intern will assist with IT support, network maintenance, hardware/software deployment, imaging, and security remediation while gaining hands-on experience in a practical environment and collaborating with the IT team.

Qualifications

• Must be currently enrolled at an accredited college or university.
• Must have experience with Microsoft Windows and Microsoft Office tools.
• Familiarity with Windows server operating systems.
• Must work well in both team and individualized tasks.
• Must have experience with or the aptitude and willingness to learn: Basic PC and Printer Maintenance; Software Installation and Configuration; Basic Computer Networking; Basic Internet Application Development and Deployment.
• Must possess initiative and the ability to learn quickly.
• Must possess the ability to coordinate and prioritize multiple tasks.
• Must have excellent oral and written communication skills.

Responsibilities

• Monitors the IT Support Application, resolves as many tickets as possible, and assigns remaining tickets to second level support.
• Provides network preventative maintenance services to ensure network integrity.
• Assists with acquisition and deployment of hardware, software, and services.
• Desktop/laptop system imaging and deployment.
• Monitor and review system generated alerts.
• Perform and maintain inventories.
• Work with vendors to resolve failed hardware incidents.
• Assist with remediation of security vulnerabilities in the environment.
• Performs other duties as assigned.

Skills

Microsoft Windows

Microsoft Office

Windows Server OS

Teamwork

Communication skills

Initiative

Prioritization

Networking basics

Troubleshooting

Job description

American Municipal Power, Inc. is seeking an IT Intern (Helpdesk & Infrastructure) for Fall 2026 in Columbus, OH. The role reports to the Manager of IT and operates out of AMP HQ in Columbus, OH.

The intern will assist with IT support, network maintenance, hardware/software deployment, imaging, and security remediation while gaining hands-on experience in a practical environment and collaborating with the IT team.