IT Intern - Hands-On Help Desk & Security (El Segundo)

Shinkei; El Segundo (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Shinkei Systems is hiring a paid, year‑round IT Intern at our El Segundo, CA office. You’ll work hands-on with our IT lead to support a fast-moving robotics team, keeping people productive and helping protect company data.

This isn’t a shadow-only internship. From your first weeks you’ll own real tickets, set up real laptops and help build the processes that keep our accounts, network and office secure. You’ll report to the IT lead and work alongside our managed IT partner.

Qualifications

• Basic troubleshooting on macOS or Windows.
• Clear, patient communication with non-technical people.
• Strong attention to detail and ability to handle confidential information.
• Able to work on site in El Segundo and lift up to 25 lbs (laptops, monitors, network gear)

Responsibilities

• Answer and resolve IT requests from employees in person and over Slack.
• Troubleshoot accounts, passwords, multi-factor authentication, email, calendars and shared drives.
• Diagnose and fix issues on macOS and Windows laptops, monitors, docks and printers.
• Escalate complex issues to the IT lead or our managed IT partner, with clear notes.
• Set up accounts, groups and app access for new hires, and prepare their laptops and desks before day one.
• Walk new employees through their IT setup and security basics.
• Remove access completely and on time when people leave, and collect and wipe their equipment.
• Keep onboarding and offboarding checklists accurate and up to date.
• Help maintain the office network: Wi-Fi, switches and access points.
• Help manage door access badges and permissions, and keep security cameras working.
• Spot and report network or connectivity issues before they slow people down.
• Tag and track every company device in the hardware inventory.
• Help with regular reviews of who has access to which systems.
• Support security awareness training and follow-ups.
• Follow strict data confidentiality practices in everything you touch.
• Write clear how-to guides and troubleshooting articles for our internal knowledge base.
• Turn repeat tickets into self-service fixes

Skills

Troubleshooting

Communication

Attention to detail

On-site work

Tools

Google Workspace

Slack

Freshservice

Adaptive

macOS

Windows

Job description

Shinkei Systems is hiring a paid, year‑round IT Intern at our El Segundo, CA office. You’ll work hands-on with our IT lead to support a fast-moving robotics team, keeping people productive and helping protect company data.

This isn’t a shadow-only internship. From your first weeks you’ll own real tickets, set up real laptops and help build the processes that keep our accounts, network and office secure. You’ll report to the IT lead and work alongside our managed IT partner.