IT Intern - Event Technology Services

Hershey, PA; Hershey (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Free parking

Discounts on food & shopping

Company-coordinated housing

Job summary

Hershey Entertainment & Resorts is seeking an Event Technology Services Intern to support, deploy, and remove technology for Hersheypark, stadiums, and events across the Entertainment Complex and Resorts properties. You will assist with POS devices, digital signage, printers, and mobile devices on-site during events.

Ideal candidates are college students majoring in Computer Science or Information Technology.

Qualifications

• Pursuing or completing a degree in a related field (CS/IT).
• Interest in IT support for events and venues.
• Ability to work on-site at Hersheypark and venues.

Responsibilities

• Respond to and resolve end-user IT issues during events.
• Learn IT practices to support business operations.
• Inventory and track hardware deployments and storage.
• Replace and image POS hardware using Endpoint Management tool.
• Set up and teardown equipment for Hershey Entertainment & Resorts events.
• Perform preventive maintenance on hardware.
• Log incidents in the ITSM system.
• Perform other duties as assigned.

Skills

End user support

IT service management

Hardware inventory

POS hardware imaging

Event setup

Education

Computer Science

Information Technology

Tools

Endpoint Management tool

ITSM tool

Job description

Hershey Entertainment & Resorts | HECOR

Hershey, PA 17033, USA

Description

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Event Technology Services Intern is for college students seeking an internship in the Information Technology field. This position is a part of the Event Technology Services team, and the team is responsible for supporting, deploying, and removing technology for Hersheypark, Hersheypark Stadium, Giant Center and other events across the Entertainment Complex and Resorts properties. Support includes but isn’t limited to point of sale devices, credit card devices, cashless hardware, digital signage, gamification hardware/LED displays, PCs/laptops, printers, mobile devices and Kiosks. During events, they will be on-site support for resolving incidents that are assigned to the team.

As a Hershey Entertainment & Resorts Intern, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Respond to and restore end user issues in accordance with Service Level Agreements.*
• Learn how to identify, analyze, and apply information technology business practices to support.*
• Inventory and track hardware that is deployed, waiting to be deployed or in long term storage.*
• Replace and image Point of Sale hardware using our Endpoint Management tool.*
• Setup and teardown equipment for the various events throughout the Hershey Entertainment & Resorts Complex*
• Perform preventive maintenance on all supported hardware *
• Log incidents into our IT Service Management tool*
• Perform other duties as assigned

Qualifications:

18 years of age or older.

Applicant must be majoring or minoring in Computer Science, Information Technology, or another related field.

Must be in Freshman, Sophomore, Junior, Senior or Graduate student status. (Applicants must have graduated within the past year.)

Must have a valid Drivers' License.

Job Demands:

While performing the duties of this job, the employee is required to:

Climbing Ladders Occasional (<33%)

Reaching Forward Occasional (<33%)

Climbing Stairs Occasional (<33%) (ft maximum height)

Lifting

Reaching Overhead Occasional (<33%)

Finger Dexterity Occasional (<33%)

Hand/Eye Coordination Occasional (<33%)

Stooping Occasional (<33%)

Bending Occasional (<33%)

Sitting Occasional (<33%)

Standing Occasional (<33%)

Walking Frequent (34-66%)

This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

Must be able to speak and read the English language.

The position is subject to both environmental conditions. Activities occur inside and outside.

This internship is available for May 2027 - August 2027.

• Company coordinated housing is available for this opportunity. If utilized, a weekly housing fee of $160 per week, inclusive of utilities and limited transportation, will be automatically deducted from students’ biweekly paychecks. Upon commitment to employee housing, HE&R will charge a $180 housing fee, inclusive of a refundable $160 housing deposit and a nonrefundable $20 insurance waiver fee.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.