IT Intern

UGA Finance; Parkville (MO); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

UGA Finance seeks an IT Intern to support the network and development tasks under a full-time IT employee in Parkville, MO. The role is non-exempt and hourly, designed for students or early-career tech learners.

Responsibilities include aiding in IT system improvements, Tier II support, and user training. Strong organizational, communication, and teamwork skills are essential, with basic knowledge of AD, networking, and PC setup.

Qualifications

• Enrollment in an IT degree or certification program preferred.
• Ability to learn and administer basic IT systems.
• Strong organizational and communication skills.

Responsibilities

• Assist in IT system improvements.
• Provide Tier II support and bug fixes.
• Assist users with report design.
• Coordinate training sessions for users.

Skills

Organizational skills

Communication skills

Customer service

Interpersonal skills

Critical thinking

Tech aptitude

AD basics

Networking basics

PC setup

Education

Enrollment in IT degree program

Tools

Microsoft Office

Salesforce

Job description

About this position

About UGA Finance

UGA Finance overview:

• UGA Finance specializes in 3 rd party contract servicing and payment collection from consumers across the country.
• Established in 2001 – We operate with retail establishments in all 50 states.
• 90 employees across 5 departments, 1 office location in Parkville, MO
• We finance and service installment contracts originated at the point of sale by merchants. Common industries are elective healthcare, training seminars, membership services, consumer products, and education.
• When a consumer wants to have a payment option rather than using cash or a credit card, we partner with merchants to offer consumers promotional financing. Our contact center billing department collects payments during servicing.
• UGA Finance is our program name for three separate entities:
• Universal Guardian Acceptance – Purchases contracts
• Universal Account Servicing – Account servicing and billing
• Omega-RMS - Collections

Job Summary: The IT Intern will work under the direction of a full-time designated IT employee and is responsible for miscellaneous IT Network or Development tasks and projects. This is a non-exempt/hourly role.

• Assist in business process improvement through effective and efficient IT system solutions.
• Provide Tier II Support, including bug fix and documented updates.
• Assist users with report design and management.
• Implement training plans, materials, and documentation for users, keeping materials up-to-date. Coordinate new user and ongoing training sessions for Universal Companies and its Clients.

Knowledge, Skills, and Abilities:

• Effective organizational and time management skills.
• Effective verbal and written communication skills.
• Effective customer service skills; service-oriented and able to resolve customer grievances.
• Effective interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Strong technical skills, with ability to learn/administer the following equipment: Personal Computer/laptop, printers, multi-line telephone, fax machine, photocopier, adding machine, and software including Microsoft Office and Salesforce.
• Basic knowledge of AD, Networking, and PC Setup OR programming languages.
• Basic understanding of clerical procedures and systems such as recordkeeping and documentation.

Work Experience:

• Strong technical background/aptitude.

Training and Education:

• Enrollment in an educational program focused on Information Technology degree/certification preferred.
• Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities:

• Ability to work assigned hours/shifts as scheduled.
• Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
• Ability to be on location and/or assigned confidential location(s) for client services for all work hours.
• Effective with shifting roles, responsibilities, and expectations in a changing work environment.
• Ability to see computer screen, read, and complete forms
• Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
• Ability to sit for prolonged periods of time/work at a desk.
• Ability to answer the phone in a busy environment – hear callers and be responsive.
• Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.