IT Intern

Spotix, Inc.; North Liberty (IA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with company match

Paid vacation and holidays

Spotix Incentive Plan

Employee discounts on products

Casual dress code

Job summary

Spotix, Inc. is seeking a motivated IT Intern to join our Technology/eCommerce team in North Liberty, IA. This part-time role offers a flexible M-F schedule (4 hours/day) with no weekends, supporting help desk requests and various projects.

The ideal candidate will troubleshoot hardware and software issues, assist with asset audits, and communicate solutions clearly. Relevant experience in customer service and proficiency in Google Sheets/Excel are a plus. High school diploma required.

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service and problem solving.
• Ability to work independently with minimal supervision.
• Familiarity with Google Sheets and Excel helps.

Responsibilities

• Manage Help Desk requests by receiving, triaging, and responding promptly.
• Troubleshoot hardware/software issues on company equipment (phones, laptops, desktops, printers, headsets).
• Address software issues, esp. Windows and Google products.
• Assist with asset management and audits.
• Support Technology/eCommerce projects (spreadsheet management, CSV imports).
• Perform other related duties as assigned.

Skills

Independent work

Communication

Customer service

Remote support

VPN access

Google Sheets

Microsoft Excel

Education

High school diploma or equivalent

Tools

NetSuite

VPN

Job description

IT Intern

Location: North Liberty, IA

Status: Part-Time

Schedule: Flexible M-F, 4 hours/day, no weekends required

Reports to: Director of eCommerce

At Spotix, we believe in hiring exceptional people and empowering them to excel. As a leader in outdoor living products (Hearth, Patio & BBQ), we are looking for individuals who thrive in our unique culture—one that values sincerity, comfort, fun, strong work ethic, personal integrity, and teamwork.

Position Overview:

As a key member of our team, you'll be responsible for providing top-notch technical support and assisting with various projects. Your core responsibilities will include:

• Managing Help Desk requests by receiving, triaging, and responding to them promptly.
• Troubleshooting issues with Spotix-owned equipment, including phones, laptops, desktops, printers, and headsets.
• Addressing software issues, particularly with Windows and Google products.
• Assisting with asset management and conducting audits.
• Supporting the Technology/eCommerce team on projects, such as spreadsheet management and CSV imports.
• Performing other related duties as assigned.

Skills and Qualifications:

• Ability to work independently with minimal supervision and demonstrate self-direction.
• Strong initiative to identify and resolve issues, with clear and effective communication of solutions.
• Collaborative approach to working with both internal and external team members.
• A curious mindset and attention to detail in problem-solving.
• Proficiency in Google Sheets and Microsoft Excel.
• Experience with hardware and software troubleshooting.
• Background in customer service, including professional and patient handling of requests.
• Experience with remote customer support and VPN access is a plus.
• Familiarity with NetSuite is a plus.
• High school diploma or equivalent required.

Why Spotix?

At Spotix, we offer competitive compensation in a dynamic and growing online environment. Enjoy a relaxed yet professional work atmosphere, and join a talented and motivated team that has built a successful business through dedication and hard work. If you’re eager to showcase your skills and make an impact, Spotix is the place for you.

Benefits:

• 401(k) with company match
• Paid vacation and holidays
• Spotix Incentive Plan
• Employee discounts on products
• Casual dress code

Spotix is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or age. We strongly encourage minorities, veterans, and individuals with disabilities to apply.