IT Intern

DornerWorks; Grand Rapids (MI); Hybrid; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Relaxed open office

Hands-on IT experience

Collaborative team

Job summary

DornerWorks, located in Grand Rapids, is seeking an IT Intern to join our Information Technology department. This role offers hands-on experience across cybersecurity, systems management, networking, and compliance.

You will assist users, diagnose issues, and set up workstations while contributing to RMF and GRC initiatives and Azure GCCH implementations.

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• GPA of 3.0 or higher.
• Basic knowledge of Windows and Linux desktop operating systems.
• Proficiency in installing and troubleshooting software and hardware needs.
• Familiarity with desktop networking, including wired and wireless systems.
• Ability to communicate technical concepts effectively to non-technical personnel.
• Strong teamwork skills and ability to prioritize tasks efficiently.
• Ability to independently follow through on assignments and complete tasks/projects with minimal supervision.

Responsibilities

• Assisting internal users with technology-related issues.
• Conducting research to diagnose, explain, and resolve technical issues effectively.
• Communicating timely updates to users impacted by technical problems and following up with a post-resolution to ensure customer satisfaction.
• Setting up workstations and onboarding procedures for new users, ensuring smooth user experience.
• Supporting implementations and compliance efforts aligned with NIST 800-171r2 standards, contributing to RMF and GRC initiatives.
• Assisting with Microsoft Azure GCCH implementations and support, gaining exposure to advanced cloud-based IT environments.
• Utilizing tracking software to analyze user systems and present actionable recommendations for improvements.
• Ensuring prompt and effective response times to user requests, while coordinating referrals to technical or service personnel as needed.
• Collaborating on system administration projects alongside the IT department to optimize organizational operations.

Skills

Windows OS

Linux OS

Networking basics

Cybersecurity basics

Troubleshooting

Communication

Teamwork

Education

Pursuing degree in Computer Science / Information Technology / Cybersecurity

Tools

Azure GCCH

RMF

GRC

NIST 800-171r2

Job description

IT Intern (10-40 hours/week during school year) (Onsite in Grand Rapids, MI)

DornerWorks, located in Grand Rapids, is seeking a motivated IT Intern to join our Information Technology department. This role offers a valuable opportunity to gain hands-on experience across key areas of IT, including cybersecurity, systems management, networking, and compliance.

What you will be doing:

• Assisting internal users with technology-related issues.
• Conducting research to diagnose, explain, and resolve technical issues effectively.
• Communicating timely updates to users impacted by technical problems and following up with a post-resolution to ensure customer satisfaction.
• Setting up workstations and onboarding procedures for new users, ensuring smooth user experience.
• Supporting implementations and compliance efforts aligned with NIST 800-171r2 standards, contributing to Risk Management Framework (RMF) and Governance, Risk, and Compliance (GRC) initiatives.
• Assisting with Microsoft Azure GCCH implementations and support, gaining exposure to advanced cloud-based IT environments.
• Utilizing tracking software to analyze user systems and present actionable recommendations for improvements.
• Ensuring prompt and effective response times to user requests, while coordinating referrals to technical or service personnel as needed.
• Collaborating on system administration projects alongside the IT department to optimize organizational operations.

What we need from you:

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• GPA of 3.0 or higher.
• Basic knowledge of Windows and Linux desktop operating systems.
• Proficiency in installing and troubleshooting software and hardware needs.
• Familiarity with desktop networking, including wired and wireless systems.
• Ability to communicate technical concepts effectively to non-technical personnel.
• Strong teamwork skills and ability to prioritize tasks efficiently.
• Ability to independently follow through on assignments and complete tasks/projects with minimal supervision.
• Regularly required to stand or sit, with ability to move equipment as needed.
• Ability to work a minimum of 10 hours per week during the school year.
• Unrestricted right to work in the US without requiring sponsorship.
• Ability to operate a nerf gun and have some fun!

What we offer you:

• Competitive pay
• Relaxed and open office space; where we work AND have fun together!
• A collaborative team where you can learn from and work with other outstanding technical minds.
• A supportive environment where you can explore and gain hands-on experience in multiple areas of our IT department that aligns with your interests and career goals.

DornerWorks is an equal opportunity employer and participates in the E-Verify program. EEO/M/F/Disabled/Veteran.

As a contractor to the U.S. Department of Defense and producer of export-controlled technologies, DornerWorks is required to comply with all U.S. export control laws and regulations including but not limited to the International Traffic in Arms Regulations (ITAR). As a result, all employees of DornerWorks must be eligible to receive access to export-controlled materials.

To meet these requirements, all applicants must either:

• Be a “U.S. Person” under the export regulations, or
• Be eligible to receive an export license from the relevant U.S. government agency.

U.S. Persons under ITAR are:

• U.S. citizens or nationals,
• U.S. lawful, permanent residents (aka green card holders),

Non-U.S. persons who require access to export-controlled information will be required to obtain a license to access such technology from the applicable government agency as a condition of employment. This process will require documentation to verify an applicant’s eligibility to access export-controlled information.

DornerWorks believes a diverse workplace yields better ideas and outcomes and we are committed to promoting diversity of experience, perspectives, and capabilities. Each individual makes a unique contribution to our company. We recognize that diversity is critical to our success. DornerWorks proudly supports a culture of inclusion that encourages a work environment that honors diverse opinions. Employees can thrive here, and know their individual skills, abilities and viewpoints are honored.