IT Intern

NCBiotech; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

PharPoint Research, Inc. in Durham, North Carolina, is seeking an IT Support / Information Systems Assistant to coordinate technical aspects of IS processes under IT management.

You will help triage the help desk, track IT assets, and support server, network, telecom operations and infrastructure maintenance. Responsibilities include assisting project teams, maintaining documentation, ensuring data integrity, and adhering to PharPoint quality standards.

Qualifications

• Education: High School diploma; progress toward a Bachelor's degree encouraged.
• Experience in a professional environment desired.
• Ability to read, write, speak and understand English.

Responsibilities

• Support Information Systems projects and initiatives.
• Support Information Systems project team members.
• Support operational technical requirements.
• Triage of helpdesk tickets to appropriate IT staff.
• Inventory control of PharPoint IT assets.
• Desktop/Laptop support, installation, and modification.
• Documentation review/creation of IT processes, software/hardware configuration guides, and user manuals.
• Monitor all internal information systems and assist in required maintenance.

Skills

English proficiency

Education

High School diploma

Bachelor's degree pursuing encouraged

Job description

Description

BASIC SUMMARY:

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets throughout the enterprise, support of PharPoint’s server/network/telecom operations and support of IT infrastructure, and performing maintenance and research of IT initiatives.

Essential Duties And Responsibilities

• Support Information Systems projects and initiatives.
• Support Information Systems project team members.
• Support operational technical requirements.
• Triage of helpdesk ticketing system to appropriate IT staff.
• Inventory control of PharPoint IT assets.
• Desktop/Laptop support, installation, and modification.
• Documentation review/creation of IT processes, software/hardware configuration guides, and user manuals.
• Monitor all internal information systems and assist in required maintenance.
• Comply with PharPoint’s data integrity & business ethics requirements.
• Ensures that system hardware, operating systems, software systems, and related procedures adhere to PharPoint quality standards and SOP’s.
• Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition.
• Adhere to all aspects of PharPoint’s quality system.
• Perform other related duties incidental to the work described herein.

Requirements

QUALIFICATIONS:

• Education: High School diploma. Progress in obtaining Bachelor’s degree (B.A./B.S.) or equivalent strongly encouraged.
• Experience: Experience in a professional environment desired.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: None.
• Other: Ability to read, write, speak and understand English required.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk, hear, and type/work at a computer.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift 50lbs or more.

Work Environment

• General office working conditions, the noise level in the work environment is usually quiet. Occasional work will be required in areas where computer equipment provides a higher level of noise.

Comments

• This position requires occasional domestic/international travel.
• This position requires a valid driver’s license and the ability to operate a motor vehicle.